Charlotte Kauczor 

There could be several reasons for this as mentioned in this KB article:

A) The window that should display the corresponding results is not shown.
B) Either your SDL Trados Studio or your SDL MultiTerm application is not up to date.
C) There is an issue with the database index.
D) Zone Alarm (or possibly other security applications) block access to the necessary index files (*.mtf and *.mdf).

https://gateway.sdl.com/apex/communityknowledge?articleName=000001366

Given you have installed 2022 it is quite possible that your security software is picking something up in this version that wasn't picked up in earlier ones.  PLease work through the suggestions in the KB and see if this helps.

A) No, the window is open.
B) Both are up to date
C) Unlikely, because 1) my colleague using the same termbase from our Groupshare (but an older Trados 2022 version) has access, 2) Terminology recognition worked properly when I used Trados 2022, version 17.0.0.11594.

D)  Unlikely, because 1) my colleague working with the same termbase has the same security settings 2) The termbase can be opened in my project settings - but the terminology is not recognized while translating 3) Terminology recognition worked properly with  Trados 2022, 17.0.0.11594. 4) I am also able to open the termbase in Multiterm.

Any other idea?

A) No, the window is open.
B) Both are up to date
C) Unlikely, because 1) my colleague using the same termbase from our Groupshare (but an older Trados 2022 version) has access, 2) Terminology recognition worked properly when I used Trados 2022, version 17.0.0.11594.

D)  Unlikely, because 1) my colleague working with the same termbase has the same security settings 2) The termbase can be opened in my project settings - but the terminology is not recognized while translating 3) Terminology recognition worked properly with  Trados 2022, 17.0.0.11594. 4) I am also able to open the termbase in Multiterm.

Any other idea?

Hi Charlotte Kauczor , 

Maybe it's a stupid question, but have you tried reorganizing the termbase? This often helps when no terms are found.

Best regards

Annette (from Manfred's account)

Hi Annette,

The reorganisation button is greyed out in my version. Don't know why. I have administrator rights.
And I don't know whether it makes sense to pursue this approach, because as I mentioned:
1) Terminology recognition works for my colleague who uses the same termbase from our Groupshare server - but she uses an older Trados 2022 version), 2) Terminology recognition worked properly when I used the Trados 2022 version my colleague is still using, version 17.0.0.11594.

If you still think reorganisation makes sense, I rather need to know why the reorganisation button is greyed out.

Many thanks.

Charlotte

Hi Charlotte Kauczor ,

Maybe reorganization is not possible because another user currently has access to the underlying database. For reorganization, you need to be the only user.

Hope you can solve your problem somehow.

Best

Annette (from Manfred's account)