Impossible to charge Multiterm on my Trados Project.

I've got Trados and Multiterm 2022 licence. Very often I've problems in charging my multiterm (in the right language pair) into my Trados projects.
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f I create a new project and I go on Project Settings trying to add my Multiterm when I select "add multiterm based on a file" and I look for it, Trados doesn't find it. I tried many times to restart my pc and Trados and to delete and recreate a new project but nothing change. I need to solve the problem as fast as I can. I Tried to contact the customer service chat but the were not able to solve my problem and suggested me to contact you as technical team. I can add some photos if you need them. Looking forward to read soon your kind reply, I thank you very much and I wish you good work.

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