2 mounths passed and i still cant open the multiterm 2022

my computer is now in windows 11 

I can use Trados 2022 but I can't open multiterm2022....

I have asked for help several times and opened  a case to get help,but still can't open it, here is what I have tried:

redownloaded multitrem 2022 individually,

reinstalled it ,

reinstalled it again manually following what i was told by the staff.....

what can i do 

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