Maryse van Caloen 

When you say 

Maryse van Caloen said:

I reviewed the parameters of the term base research with technical support

Does this mean you have a support number I can chase up on?

Did they check to ensure your MultiTerm version is the same as Studio?
Did you/they reorganise your termbase?

Lyds

Lydia Simplicio 

Thank you so much for your answer Lydia! 
Both MultiTerm and Studio are on a 17 version. There was no change on my client's side, and the support I received came from a client's tech support so I unfortunately would not have an ID number for that one. 

I so appreciate you taking the time! 

Maryse

Lydia Simplicio 

Thank you so much for your answer Lydia! 
Both MultiTerm and Studio are on a 17 version. There was no change on my client's side, and the support I received came from a client's tech support so I unfortunately would not have an ID number for that one. 

I so appreciate you taking the time! 

Maryse

Maryse van Caloen 

Maryse van Caloen said:

Both MultiTerm and Studio are on a 17 version.

Apologies for the late response... looks as though we missed your reply.  The important thing with version numbers is all the bits after 2022.  So for example, the current versions for 2022 are:

Trados Studio 2022 - 17.1.6.16252
MultiTerm 2022 - 17.1.1.2185

If you still have a problem which versions are you running?