MultiTerm 2017: problem with seeing the term list extracted

For the past three months, I've been trying to use SDL MultiTerm 2017 Extract on school's desktop computer for students to extract terms. However, each time I went through the setting-up process normally, it never shew me the term list extracted (as shown in the photo below).

Screenshot of Trados Studio with SDL MultiTerm 2017 Extract interface showing empty term list and no error messages.

But the exactly same software works quite well on my teacher's computer. I noticed that everytime a prompt asking users to confirm would appear before the list was shown (again, please see the picture below), which never happened in students' computers.

Close-up screenshot of a 'Confirm' dialog box in Trados Studio asking 'Do you wish to process now?' with options 'Yes' and 'No'.

Therefore, I think the problem is merely because there is no prompt for confirm after the setting-up process. So, my question is how to make the prompt appears?

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[edited by: Trados AI at 2:18 PM (GMT 0) on 5 Mar 2024]