Multiterm is unable to create the termbase

Question

I have just installed SDL Trados Studio 2015 and SDL MultiTerm 2015 Desktop. 
 Unfortunately, I cannot create termbases. I keep receiving the message "Multiterm is unable to create the termbase". I didn't enter any special characters in the name of the folders or the database files, which could be one of the causes. 
 I searched at the knowledge base and nothing there was helpful in my case. 
 The Solution Finder was also useless. 
 I can't find a place to log a support ticket. I keep going in circles at the website and can't find anywhere to contact SDL. 
 I don't want to buy support - I bought a product and I want it to work properly, that's all.

Paul · Accepted Answer

Hi Matheus,

Have you installed the latest updates for both versions?

If so, you can log a support case by using the solution finder. Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder ( http://kb.sdl.com/?cid=23&tab=sf ) and now go here;

Download & Installation Problems
- I use SDL Trados Studio and/or SDL MultiTerm 2009, 2011, 2014 or 2015
-- The installation went fine but now I get an error message etc
--- The problem occurs in (pick the appropriate tool/s)
---- None of the articles resolved my problem (if they didn’t!)

Follow the route for your problem and if there is no answer that helps by the time you get to the end you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.

Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form.

Regards

Paul

Paul Filkin | RWS Group

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Matheus Chaud · Answer

Thanks Paul! 
 
I did that. I installed the updates, but no good. 
It was somewhat difficult to log a case - I went through several pages of the website and that contact form is well hidden!! But I found it at last. 
Things should be easier at SDL website. 
 
Thanks for your help! 
 
Best, 
 
Matheus

Trados Studio > 3. MultiTerm

Multiterm is unable to create the termbase