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Exceeded limitation of license reset

Angelina Bertrand

"You can only reset your license 3 times within 12 months, it appears you have exceeded this limitation and the option to reset your license is no longer available. If you are having issues with your license and need further help please click here to log a request with the support team."

Hello! I cannot reset my license due to pc issues in the last months, which resulted in borrowing other laptops to be able to finish my translation assignments on time. Could you please log my case, as I have to deliver tomorrow.

Thank you in advance!
Best, AB
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    "Probability score": 0.7

    "Question improvement suggestion": Please provide the version of Trados Studio you are using and any error messages you may have received.

    In the meantime, based on the information you have provided, here is a suggested answer to your question:

    Hello AB,

    I understand that you've been having issues with your license due to frequent changes in your working device. Unfortunately, as an AI, I'm unable to log your case directly. However, I can guide you on how to do it.

    Step 1: Visit the RWS Support page.

    Step 2: Click on "Submit a request" or "Log a request".

    Step 3: Fill in the necessary details about your issue, including the error message you received and the fact that you've exceeded the limit of license resets due to PC issues.

    Step 4: Submit the request.

    The support team should be able to assist you further with this issue.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI
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  • 0

    "Probability score": 0.7

    "Question improvement suggestion": Please provide the version of Trados Studio you are using and any error messages you may have received.

    In the meantime, based on the information you have provided, here is a suggested answer to your question:

    Hello AB,

    I understand that you've been having issues with your license due to frequent changes in your working device. Unfortunately, as an AI, I'm unable to log your case directly. However, I can guide you on how to do it.

    Step 1: Visit the RWS Support page.

    Step 2: Click on "Submit a request" or "Log a request".

    Step 3: Fill in the necessary details about your issue, including the error message you received and the fact that you've exceeded the limit of license resets due to PC issues.

    Step 4: Submit the request.

    The support team should be able to assist you further with this issue.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI
    emoji
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