Hi Angela,

I'm not sure I understand what you mean about installing some API, but I think it would make sense for you to log a support case. You can do this in German too. But b efore you do this please make sure you have installed the latest updates for Studio and MultiTerm as maybe this is what you meant by installing some API? If the products are not in synch you may have problems.

These articles may help with that:

http://kb.sdl.com/kb/article?ArticleId=8124&source=Article&c=12&cid=23

http://kb.sdl.com/kb/article?ArticleId=8125&source=Article&c=12&cid=23

If this doesn't help then log a support case. Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder and now go here;

Download & Installation Problems
- I use SDL Trados Studio and/or SDL MultiTerm 2009, 2011, 2014 or 2015
-- The installation went fine but now I get an error message etc
--- The problem occurs in (pick the appropriate tool/s)
---- None of the articles resolved my problem (if they didn’t!)

Follow the route for your problem and if there is no answer that helps by the time you get to the end you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.

Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form.

Regards

Paul

Hi Angela,

I'm not sure I understand what you mean about installing some API, but I think it would make sense for you to log a support case. You can do this in German too. But b efore you do this please make sure you have installed the latest updates for Studio and MultiTerm as maybe this is what you meant by installing some API? If the products are not in synch you may have problems.

These articles may help with that:

http://kb.sdl.com/kb/article?ArticleId=8124&source=Article&c=12&cid=23

http://kb.sdl.com/kb/article?ArticleId=8125&source=Article&c=12&cid=23

If this doesn't help then log a support case. Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder and now go here;

Download & Installation Problems
- I use SDL Trados Studio and/or SDL MultiTerm 2009, 2011, 2014 or 2015
-- The installation went fine but now I get an error message etc
--- The problem occurs in (pick the appropriate tool/s)
---- None of the articles resolved my problem (if they didn’t!)

Follow the route for your problem and if there is no answer that helps by the time you get to the end you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.

Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form.

Regards

Paul