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Termbase entries disappear after encountering 'Unknown error' in Studio2014

Apichat Phromdow

Using MultiTerm2014, file-based sdltb with Studio2014, when adding entries to termbase from active SDLXLIFF file, the error message 'Unknown error' appears, and nothing can be done further, cannot click close, ok whatsoever, and must force close the application altogether. As a result, certain existing entries in the linked termbase sdltb file was observed to be missing from the database, the disappearance of entries can be random, or multiple consecutive terms, as confirmed with the total records reading in Termbase management page in MultiTerm2014, where the number was reduced from earlier, despite the user not having manually deleted any entries.

This is an ongoing error on my colleague's PCs, and everytime it occurs our previous entries tend to disappear (Our individual file based sdltb is saved on local drive, and not shared)

Please advise on how to resolve this frequent issue, thank you.
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    This is the error message that I encountered this morning when working with Termbase in Studio2014:
    Unknown exception.</ErrorMessage>
    <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

    As a result, I couldn't do anything further with the application except force closing.
    And a entry count check in MultiTerm results in missing about 100 entries from the database, which I am not sure is consecutive or random deletion.
  • 0 in reply to Apichat Phromdow

    Hi Apichat,

    I have not heard of this problem on a local drive and not shared.  But maybe the termbase is locked and you are not saving terms when you think you are?  Perhaps check in the windows task manager every now and again and see whether this is a the case.  I have heard of people using a tool called Lockhunter (but I cannot recommend it as I have no experience with this) as this can help remove problems caused by something on your computer you may not be aware of.

    Otherwise please try logging a support case as this should not be happenning and the support team may be able to support you in resolving it.  

    Go to the Knowledgebase.  Then go to the tab called Solution Finder and now go here;

    Download & Installation Problems
    - I use SDL Trados Studio and/or SDL MultiTerm 2009, 2011, 2014 or 2015
    -- The installation went fine but now I get an error message etc
    --- The problem occurs in (pick the appropriate tool/s)
    ---- None of the articles resolved my problem (if they didn’t!)

    Follow the route for your problem and if there is no answer that helps by the time you get to the end you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0 in reply to Apichat Phromdow

    Hi Apichat,

    I have not heard of this problem on a local drive and not shared.  But maybe the termbase is locked and you are not saving terms when you think you are?  Perhaps check in the windows task manager every now and again and see whether this is a the case.  I have heard of people using a tool called Lockhunter (but I cannot recommend it as I have no experience with this) as this can help remove problems caused by something on your computer you may not be aware of.

    Otherwise please try logging a support case as this should not be happenning and the support team may be able to support you in resolving it.  

    Go to the Knowledgebase.  Then go to the tab called Solution Finder and now go here;

    Download & Installation Problems
    - I use SDL Trados Studio and/or SDL MultiTerm 2009, 2011, 2014 or 2015
    -- The installation went fine but now I get an error message etc
    --- The problem occurs in (pick the appropriate tool/s)
    ---- None of the articles resolved my problem (if they didn’t!)

    Follow the route for your problem and if there is no answer that helps by the time you get to the end you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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