Termbase entries disappear after encountering 'Unknown error' in Studio2014

Question

Using MultiTerm2014, file-based sdltb with Studio2014, when adding entries to termbase from active SDLXLIFF file, the error message 'Unknown error' appears, and nothing can be done further, cannot click close, ok whatsoever, and must force close the application altogether. As a result, certain existing entries in the linked termbase sdltb file was observed to be missing from the database, the disappearance of entries can be random, or multiple consecutive terms, as confirmed with the total records reading in Termbase management page in MultiTerm2014, where the number was reduced from earlier, despite the user not having manually deleted any entries. 
 
 This is an ongoing error on my colleague's PCs, and everytime it occurs our previous entries tend to disappear (Our individual file based sdltb is saved on local drive, and not shared) 
 
 Please advise on how to resolve this frequent issue, thank you.

Paul · Answer

Hi Apichat, 
 I have not heard of this problem on a local drive and not shared. But maybe the termbase is locked and you are not saving terms when you think you are? Perhaps check in the windows task manager every now and again and see whether this is a the case. I have heard of people using a tool called Lockhunter (but I cannot recommend it as I have no experience with this) as this can help remove problems caused by something on your computer you may not be aware of. 
 Otherwise please try logging a support case as this should not be happenning and the support team may be able to support you in resolving it. 
 Go to the Knowledgebase . T hen go to the tab called Solution Finder and now go here; 
 Download & Installation Problems - I use SDL Trados Studio and/or SDL MultiTerm 2009, 2011, 2014 or 2015 -- The installation went fine but now I get an error message etc --- The problem occurs in (pick the appropriate tool/s) ---- None of the articles resolved my problem (if they didn&rsquo;t!) 
 Follow the route for your problem and if there is no answer that helps by the time you get to the end you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form. 
 Regards 
 Paul

Trados Studio > 3. MultiTerm

Termbase entries disappear after encountering 'Unknown error' in Studio2014