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Unknown error message when trying to delete a term in Multiterm: An error occurred when deleting the term cache

Frank Van T Veer

One of my termbases won't show or update terms that I add. When trying to delete questionable terms in Multiterm, I receive the unknown message 'An error occurred when deleting the term cache'. I have no idea how to solve this so that I can remove terms from the database. MultiTerm 2021 Desktop (version 16.2.1.1044). 

Update: I was able to remove the questionable terms in Trados Studio 2021, by opening the termbase viewer and deleting some terms. It seems that terms with either notes or definitions added by me were causing the error. By removing these terms I am now able to add new terms, but I would like to know if and why these definitions or notes cause this error.

Additional version info and steps to eliminate the error.
[edited by: Frank Van T Veer at 12:31 PM (GMT 0) on 13 Jan 2026]
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    Probability score: 0.7  

    Question improvement suggestion: Provide the exact version of MultiTerm you are using and any recent changes made to your system or termbase settings.  

    In the meantime, based on the information you have provided, here is a suggested answer to your question:  

    Hello,  

    It sounds like you're encountering a frustrating issue with MultiTerm. Here are some steps you can take to resolve the error message you're receiving when trying to delete a term:  

    **Step 1:** **Check Access Rights**  

    Ensure that you have the appropriate access rights to delete terms from the termbase. If you're unsure, consult your MultiTerm administrator to confirm your permissions.  

    **Step 2:** **Clear Cache**  

    Try clearing the cache of your application. Sometimes, cached data can cause unexpected behavior.  

    **Step 3:** **Update MultiTerm**  

    Make sure you are using the latest version of MultiTerm. If you are using MultiTerm 2017, consider updating to the latest cumulative update (CU06) as this issue was addressed in that version.  

    **Step 4:** **Rename Termbase**  

    If your termbase name contains special characters or underscores, try renaming it to remove these characters. This can sometimes resolve issues related to termbase functionality.  

    **Step 5:** **Recreate the Termbase**  

    If the above steps do not resolve the issue, consider recreating the termbase. Follow the instructions in the article you referenced to ensure that you import data correctly.  

    **Step 6:** **Batch Delete**  

    If you need to delete multiple terms, you can use the Batch Delete feature in MultiTerm. Just be aware that this process can take some time depending on the number of entries.  

    **Step 7:** **Check for Locks**  

    Ensure that no other users are currently editing the entries you wish to delete. If another user is editing, you may need to wait until they finish.  

    If you continue to experience issues after trying these steps, please provide additional details such as the exact version of MultiTerm you are using and any recent changes made to your system or termbase settings. This information will help in diagnosing the problem more effectively.  

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

    RWS Community AI
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