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Dear Colleagues,

Paulinho Fonseca

I have tried to sort this issue out but it does not work for a solution. I have been having an issue - general massive catastrophic system error failure - with my SDL 2015, when adding my client’s multiterm, and sometimes TM is added or system does not accept it either.  I uninstalled and reinstalled SDL versions 2011/2014/2015 from my laptop trying to sort it out, but I did not succeed. Client updated their multiterm and TM, but again the problem persists and I can't seem to find a solution. Can anyone help? Thanks in advance.
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  • 0
    Paulinho

    Which build of Studio are you using? Is it 2015 SR2 with the latest update CU4?

    I remember this strange error message from a very early build of Studio, but also think that it should have been fixed in the meantime.

    Walter
  • 0 in reply to Walter Blaser

    Hi Walter,

    thank you so much for your reply. I am using SDL Trados Studio 2015 SR-2 installation; when trying to add multiterm it displays the message I reported. I have tried everything I could, but it did not work. Have you had the same 'glitch'?
  • 0 in reply to Paulinho Fonseca

    Paulinho

    Did you also install CU4?

    A few people faced this during beta testing, but the problem usually disappeared after they restarted Studio, which means it was annoying but did not prevent them from using Studio.
    It seems that it behaves differently in your case?

    On the other hand, I also saw that another user recently also had this problem with Studio 2014.

    Can you provide us the stacktrace of this error?

    You can do this by clicking on the floppy icon at the bottom of te error message, see here:

    This will create a file named "sdlerror ....". Save this file and attach it to your post.

    This will help SDL analyze the problem.

    Thanks.

    Walter
  • 0 in reply to Walter Blaser

    Hi Walter

    I'm experiencing the same problem as Paulinho. I'd like to attach the "sdlerror..." error report to this post, but I can't find an "attach file" button anywhere? How do I upload/attach the error report?

    I've tried dragging and dropping the file into this post. I don't know if it works on your end?

    Look forward to hearing from you.

    Best,
    Kenneth

    Fullscreen sdlerror-2016415-13h50m19s.sdlerror.sdlerror.xml Download 
    <SDLErrorDetails time="4/15/2016 1:50:25 PM">
  <ErrorMessage>general massive catastrophic system failure</ErrorMessage>
  <Exception>
    <Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=12.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />
    <Source>Sdl.MultiTerm.Client.TerminologyProvider</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.AbstractMultiTermTerminologyProvider.Connect(TermbaseSettings settings)
   at Sdl.TranslationStudio.Common.CommonPaths.GetTerminologyProvider(IWin32Window owner, String path)
   at Sdl.TranslationStudio.Common.CommonPaths.OpenTerminologyFiles(IWin32Window owner, String terminologyFileFilter)
   at Sdl.TranslationStudio.ProjectManagement.Terminology.FileBasedMultiTermProviderWinFromsUI.Browse(IWin32Window owner, ITerminologyProviderCredentialStore credentialStore)
   at Sdl.TranslationStudio.ProjectManagement.Terminology.ProjectTermbasesControl.TerminologyProviderPluginOnClick(Object sender, EventArgs e)
   at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
   at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
   at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ToolStrip.WndProc(Message& m)
   at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
    <InnerException>
      <Type>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
      <ErrorCode>-2147220958</ErrorCode>
      <HelpLink />
      <Source>MtTermbase</Source>
      <HResult>-2147220958</HResult>
      <StackTrace><![CDATA[   at Sdl.MultiTerm.Server.Interop.MtTermbaseClass.Name(String Cookie)
   at Sdl.MultiTerm.Core.Connectors.LegacyInlineConnector.TermbaseName(String cookie)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Initialize(TermbaseSettings settings)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]></StackTrace>
    </InnerException>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>12.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>12.2.5087.4</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 7 Ultimate </OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>KENNETHMCNE69A0\kennethmcneil</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.34209</DotNetFrameWork>
    <ComputerName>KENNETHMCNE69A0</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>1048104 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
Reply
  • 0 in reply to Walter Blaser

    Hi Walter

    I'm experiencing the same problem as Paulinho. I'd like to attach the "sdlerror..." error report to this post, but I can't find an "attach file" button anywhere? How do I upload/attach the error report?

    I've tried dragging and dropping the file into this post. I don't know if it works on your end?

    Look forward to hearing from you.

    Best,
    Kenneth

    Fullscreen sdlerror-2016415-13h50m19s.sdlerror.sdlerror.xml Download 
    <SDLErrorDetails time="4/15/2016 1:50:25 PM">
  <ErrorMessage>general massive catastrophic system failure</ErrorMessage>
  <Exception>
    <Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=12.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />
    <Source>Sdl.MultiTerm.Client.TerminologyProvider</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.AbstractMultiTermTerminologyProvider.Connect(TermbaseSettings settings)
   at Sdl.TranslationStudio.Common.CommonPaths.GetTerminologyProvider(IWin32Window owner, String path)
   at Sdl.TranslationStudio.Common.CommonPaths.OpenTerminologyFiles(IWin32Window owner, String terminologyFileFilter)
   at Sdl.TranslationStudio.ProjectManagement.Terminology.FileBasedMultiTermProviderWinFromsUI.Browse(IWin32Window owner, ITerminologyProviderCredentialStore credentialStore)
   at Sdl.TranslationStudio.ProjectManagement.Terminology.ProjectTermbasesControl.TerminologyProviderPluginOnClick(Object sender, EventArgs e)
   at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
   at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
   at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ToolStrip.WndProc(Message& m)
   at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
    <InnerException>
      <Type>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
      <ErrorCode>-2147220958</ErrorCode>
      <HelpLink />
      <Source>MtTermbase</Source>
      <HResult>-2147220958</HResult>
      <StackTrace><![CDATA[   at Sdl.MultiTerm.Server.Interop.MtTermbaseClass.Name(String Cookie)
   at Sdl.MultiTerm.Core.Connectors.LegacyInlineConnector.TermbaseName(String cookie)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Initialize(TermbaseSettings settings)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]></StackTrace>
    </InnerException>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>12.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>12.2.5087.4</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 7 Ultimate </OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>KENNETHMCNE69A0\kennethmcneil</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.34209</DotNetFrameWork>
    <ComputerName>KENNETHMCNE69A0</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>1048104 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
Children
  • 0 in reply to Kenneth McNeil

    Ken

    To attach a picture, video or file, use this button here (after having clicked on "Use rich formatting"):

    If it is a data file, a big icon will show up and you can resize it to a smaller size. I agree that this is not intuitive at all.

    You may also be interested to read this article about using this forum.

    Walter
  • 0 in reply to Walter Blaser

    Great. The file should be attached now.

    Can you help with the issue, or who should I contact?


    Best,

    Kenneth

    Fullscreen 8688.sdlerror-2016415-13h50m19s.sdlerror.sdlerror.xml Download 
    <SDLErrorDetails time="4/15/2016 1:50:25 PM">
  <ErrorMessage>general massive catastrophic system failure</ErrorMessage>
  <Exception>
    <Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=12.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />
    <Source>Sdl.MultiTerm.Client.TerminologyProvider</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.AbstractMultiTermTerminologyProvider.Connect(TermbaseSettings settings)
   at Sdl.TranslationStudio.Common.CommonPaths.GetTerminologyProvider(IWin32Window owner, String path)
   at Sdl.TranslationStudio.Common.CommonPaths.OpenTerminologyFiles(IWin32Window owner, String terminologyFileFilter)
   at Sdl.TranslationStudio.ProjectManagement.Terminology.FileBasedMultiTermProviderWinFromsUI.Browse(IWin32Window owner, ITerminologyProviderCredentialStore credentialStore)
   at Sdl.TranslationStudio.ProjectManagement.Terminology.ProjectTermbasesControl.TerminologyProviderPluginOnClick(Object sender, EventArgs e)
   at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
   at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
   at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ToolStrip.WndProc(Message& m)
   at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
    <InnerException>
      <Type>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
      <ErrorCode>-2147220958</ErrorCode>
      <HelpLink />
      <Source>MtTermbase</Source>
      <HResult>-2147220958</HResult>
      <StackTrace><![CDATA[   at Sdl.MultiTerm.Server.Interop.MtTermbaseClass.Name(String Cookie)
   at Sdl.MultiTerm.Core.Connectors.LegacyInlineConnector.TermbaseName(String cookie)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Initialize(TermbaseSettings settings)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]></StackTrace>
    </InnerException>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>12.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>12.2.5087.4</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 7 Ultimate </OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>KENNETHMCNE69A0\kennethmcneil</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.34209</DotNetFrameWork>
    <ComputerName>KENNETHMCNE69A0</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>1048104 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>