The file cannot be opened in Microsoft Excel

Question

I am trying to upload a glossary in xls format to MultiTerm Converter but the programme replies with "The conversion option could not be initialised properly. The file cannot be opened in Microsoft Excel". It is the first time I have used MultiTerm Converter. 
 I use MS Office 2016. Please note that I cannot use Glossary Converter either. 
 Thank you in advance for your help. 
 Chiara

Edmond Sabou · Answer

Hi Chiara, 
 
Was the file also created in MS Office 2016? If not then please consider one of the following knowledgebase articles that might help: producthelp.sdl.com/.../3903.html and producthelp.sdl.com/.../1405.html 
 
Thanks, 
Edmond

Paul · Answer

Hi Isabel Wild , make sure you have the latest version of the Glossary Converter installed.

Paul · Answer

Hi Isabel Wild 
 This is a known issue... you can see this in the GC help file:

Trados Studio > 3. MultiTerm

The file cannot be opened in Microsoft Excel