Error message: The document cannot be processed since it contains unexpected contents.

This is a mystery I'd like to solve if anyone has an idea: this .docx cannot be processed in Studio 2017 and there is no other explanation other than this error message. Someone else had a similar problem, I saw, and was able to process the document in Studio 2015, so I tried the same solution. It worked! After converting the file into .sdlxliff in Studio 2015, I was able to open it in Studio 2017 and continue processing it with no problems.

But I'd like to hear any ideas as to what might be causing the problem and what to do in the future if using Studio 2015 doesn't work? It's frustrating not knowing what kinds of issues are involved with this error message.

(By the way, I tried copying and pasting the contents of this file into a new .docx file but that did not work. I don't see any formatting issues in this .docx that aren't in its other 6 companion files, all created on the same day using the same methods and computer.)

Cheers and thanks!

Zakiya

Parents Reply
  • Hi Zakiya,

    The filetype you make default here is exactly the same as the one being used by 2015.  So if this is not working for you my guess would be you are not really using this filetype.  Make sure of the following:

    - change this in File -> Options and then open the file for translation

    - if you created a project then make sure you change this in the project templates you are using

    The way to see if you are using the right filetype is to check the File Type Identifier in the files view.  So you should see this:

    The new filetype (that is causing you this problem) is called WordprocessingML v. 2 and not Word 2007 v 2.0.0.0

    Regards

    Paul

    Paul Filkin | RWS Group

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