Hi Michael,

What did you actually move?  That might be useful information to help narrow this down a bit.

In the meantime, I have no idea what Revo Installer will do (I'm sure it's brilliant) but I'd go old fashioned and try the following:

Uninstall Studio

Manually remove the following folders

c:\Users\[USERNAME]\Documents\Studio 2017\Projects\projects.xml

c:\Users\[USERNAME]\Documents\Studio 2017\Project Templates\

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14\

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0\

c:\Users\[USERNAME]\AppData\Roaming\SDL\ProjectApi\14.0.0.0\

c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\

c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14.0.0.0\

c:\ProgramData\SDL\SDL Trados Studio\14\

c:\ProgramData\SDL\SDL Trados Studio\14.0.0.0\

c:\ProgramData\SDL\SDL Trados Studio\Studio5\

c:\Program Files (x86)\SDL\SDL Trados Studio\Studio5\

Then reinstall Studio.  If that still fails to help then I'd recommend you log a support case.

Regards

Paul

:-(

Did exactly what you said, but am getting this error when starting Studio, and if I click it away TMs still don't work:

 I also had to reinstall about 4 SDL Apps before Studio would even start properly. When I have a moment, I'll send in a support request!

Hi Paul,

OK, so I tried both. And it didn't change anything.

Funnily enough, I decided to try to completely remove Studio from my computer again and start from scratch. However, neither am I unable to deactivate my licence, as I get the following error:

So now I have the same problem where I am unable to create or open TMs, and I can't deactivate my licence. I will send in a support request.

Michael

OK, so Support told me how to get around the problem of not being able to deactivate my licence (see * below), and so I did, and then removed EVERYTHING even remotely related to SDL from my computer.

I deleted everything here:

c:\Users\MJWB\Documents\Studio 2017\Projects\projects.xml

c:\Users\MJWB\Documents\Studio 2017\Project Templates\

c:\Users\MJWB\AppData\Roaming\SDL\SDL Trados Studio\14\

c:\Users\MJWB\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0\

c:\Users\MJWB\AppData\Roaming\SDL\ProjectApi\14.0.0.0\

c:\Users\MJWB\AppData\Local\SDL\SDL Trados Studio\14\

c:\Users\MJWB\AppData\Local\SDL\SDL Trados Studio\14.0.0.0\

c:\ProgramData\SDL\SDL Trados Studio\14\

c:\ProgramData\SDL\SDL Trados Studio\14.0.0.0\

c:\ProgramData\SDL\SDL Trados Studio\Studio5\

c:\Program Files (x86)\SDL\SDL Trados Studio\Studio5\

I ran CCleaner.

I even searched through my registry manually in regedit and deleted a key related to my licence, mentioned here: 

producthelp.sdl.com/.../8835.html

HOWEVER, after restarting, and installing SDL Studio from scratch, I can't open the program as I get this error:

This seems to indicate there are still traces of SDL stuff left on my PC (but where!?!). I then installed Glossary Converter, but then got the following when I tried to start Studio:

I then installed Menu Maker (even though I don't need/want it), and a few other SDL Apps, until I was finally able to start Studio.

However, I still can't create or open any TMs!! as I am still getting the error message: "Input string was not in a correct format."

*****************************

* Close SDL Trados Studio 2015.

Open Windows Explorer.

Go to C:\ProgramData\SDL\SDL Trados Studio\Studio4\Data. If you do not see the ProgramData folder, follow these steps to unhide it.

Rename the file Studio.lic, e.g. to Studio_old.lic.

You can now activate any available license on the machine.

Hmm, weird. So now memoQ won't import .docx files, and guess what the error is? "Input string was not in a correct format." Here is the full error, in case it means anything to anyone:

General error.
TYPE:
System.Reflection.TargetInvocationException

MESSAGE:
Exception has been thrown by the target of an invocation.

SOURCE:
mscorlib

CALL STACK:
at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandleInternal& ctor, Boolean& bNeedSecurityCheck)
at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)
at System.RuntimeType.CreateInstanceDefaultCtor(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)
at System.Activator.CreateInstance(Type type, Boolean nonPublic)
at System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes, StackCrawlMark& stackMark)
at System.Activator.CreateInstance(Type type, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
at System.Reflection.Assembly.CreateInstance(String typeName, Boolean ignoreCase, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
at MemoQ.DocConverterFramework.DocumentConverterFactory.ConverterCache.GetDocConverter(PredicateWithParam`1 predicate, Object param)
at MemoQ.DocConverterFramework.DocumentConverterFactory.GetConverter(String filePath)
at MemoQ.DocConverterFramework.BasicImportExaminer`1.examineOne(ImportTask importTask)
at MemoQ.DocConverterFramework.BasicImportExaminer`1.<>c__DisplayClass5_0.<DoJob>b__0(ImportTask importTask)
at MemoQ.Common.Threading.TaskExtensions.<>c__DisplayClass8_1`1.<ExecuteParallel>b__1()
at System.Threading.Tasks.Task.InnerInvoke()
at System.Threading.Tasks.Task.Execute()
------------------ Inner exception ------------------

TYPE:
System.FormatException

MESSAGE:
Input string was not in a correct format.

SOURCE:
mscorlib

CALL STACK:
at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
at MemoQ.DocConverters.XML.XmlFilterConfiguration_v2.LoadDataContent(Stream stream)
at MemoQ.DocConverters.DOCX.DOCXConverterConfiguration..ctor()
at MemoQ.DocConverters.MSWord.MSWordConverterConfiguration..ctor(Boolean hasitags, Boolean bilingualRtf)
at MemoQ.DocConverters.MSWord.MSWordConverter..ctor()
------------------------------------------------------------------------------
The operation has been completed with some errors.

Hi Michael,

Seeing that both Trados Studio and MemoQ are having an issue, this isn't a problem with either of these programs, but it looks to be a deeper issue in your Windows settings.
Did you change anything with the regional settings or change the language?
If you did, I would recommend changing it back to what you had before and seeing if this solves the issue.

This can happen when there is a corrupt value in the registry:

https://support.microsoft.com/en-us/help/942460/system.formatexception-occurs-when-attempting-to-convert-a-numeric-string-to-a-numeric-data-type