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Activation rendered impossible

joann WOLFE

I have Trados Studio 2009 on 2 computers and have been using it on and off for about 6 years, with no particular problems.  I haven't used the program for about a year. Today, with a project that needs to be done on Trados, I tried opening it on both computers and access was denied with the following message : "The activation of the fufillment is denied by the activation policy because max extra acts exceeded  5035-852797 code de l’erreur 50040".  Apparently, this has something to do with licensing. However, I have not changed anything on either computer, nor returned any licenses from either computer. The licences were put on two computers period.  I submitted the problem to SDL support - the only answer was basically buy our services and we'll help you, otherwise goodbye. No alternative route. I find that over the top. Conclusion : there is some integrated mechanism where after a certain amount of time, one day, you have no access to the program, with a message filled with gobblygook. Is this an attempt to force-sell SDL Services? Can anyone help me?

Jo
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    Hi Joann,

    All Studio 2009 users can reset their own licenses (applicable also to 2011/2014 users)-

    Directly in their SDL account.

    Just log in to your account/Licenses- and you will see the following- 

     

     

     

     Click on RETURN LICENCE- select which one - then wait 20 minutes for our servers to sync and you will be able to reactivate the 2009 version.

     I Just wanted to add- you can reset your licenses as many times as you need- As long as other components are still compatible.

    e.g. Studio 2009 is becoming a little dated now and you may have issues when trying to install on newer operating systems or indeed trying to accept newer office file formats. Official technical support has however been retired now for 2009 licenses- however we will endeavour to help you here in the forum as much as realistically possible.

     

    Hope this helps

     

    Steve

    Lydia Simplicio | RWS Group

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  • 0 in reply to Lydia Simplicio
    Thanks Steve for your answer.
    I had already tried your suggestion, yes, logical but it did not work.
    I received an answer from Trados stating that there was a conflct on some cache files from "FLEXnet" which needed to be deleted.
    I was able to delete all files on one computer - and Trados began working again
    On the other computer, I was not able to delete one file under FLEXnet : " ISUSPM" common software manager with the message
    Result - no go on the 2nd computer on which I still have no access to Trados.

    I am still in a state of disbelief about the entire episode as I changed nothing on these 2 computers, nor did I install these FLEXnet files. And yet one morning I open my computer and am denied access.
    The upshot of the whole affair -I'm still waiting for help on this issue from Trados and am still asking the question of why this happened in the first place.
    Ultimately, I lost the job with a client (and perhaps the client) and am still fuming.