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Studio 2017 freezing on startup ('Initializing views').

Sébastien Devogele

Since a couple of days, Studio 2017 freezes on startup while in the 'initializing views' mode. The Windows Task Manager shows 0% processor use and a memory use that doesn't change (remains at around 56 MB).

Repairing the software via the Windows Control Panel always helps for just one startup. I also tried uninstalling Studio (and Multiterm) and reinstalling the software after a Windows reboot, but no luck.

It worked fine until a couple of days ago. I didn't install other software in the meanwhile or had other issues.

I'm using W10.

Any thoughts on how to troubleshoot this? Thanks!
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    Hi Sébastien

    I think in general the things to try are these:

    1. Make sure any security/antivirus software you are running white lists Studio

    2. Reset Studio.  Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0

    3. Rename these folders to make sure you have no plugins installed at all
      c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14\Plugins\Packages\
      c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14\Plugins\Unpacked\
      c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\Plugins\Packages\
      c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\Plugins\Unpacked\
      c:\ProgramData\SDL\SDL Trados Studio\14\Plugins\Packages\
      c:\ProgramData\SDL\SDL Trados Studio\14\Plugins\Unpacked\

    Then restart and if things are ok then add in any of the plugins you are running one at a time to see whether these are causing problems for you.  If this doesn't help then I think you need to log a support case.  If you don't have a support contract then use this link as an installation issue:

    http://support.xl8.one

    Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0

    Hi Sébastien

    I think in general the things to try are these:

    1. Make sure any security/antivirus software you are running white lists Studio

    2. Reset Studio.  Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0

    3. Rename these folders to make sure you have no plugins installed at all
      c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14\Plugins\Packages\
      c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14\Plugins\Unpacked\
      c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\Plugins\Packages\
      c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\Plugins\Unpacked\
      c:\ProgramData\SDL\SDL Trados Studio\14\Plugins\Packages\
      c:\ProgramData\SDL\SDL Trados Studio\14\Plugins\Unpacked\

    Then restart and if things are ok then add in any of the plugins you are running one at a time to see whether these are causing problems for you.  If this doesn't help then I think you need to log a support case.  If you don't have a support contract then use this link as an installation issue:

    http://support.xl8.one

    Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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