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Hello! I would like to know if anyone can help us with this problem. When my colleague (who has Trados 2015 SR3) tries to load the term base the message "massive catastrophic failure"appears. We have unistalled and installed Trados several times to see if this could solve it and nothing changed. I attach the file of the error message.
Thanks in advance!
<SDLErrorDetails time="06/04/2017 14:16:11">
<ErrorMessage>general massive catastrophic system failure</ErrorMessage>
<Exception>
<Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=12.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
<HelpLink />
<Source>Sdl.MultiTerm.Client.TerminologyProvider</Source>
<HResult>-2146233088</HResult>
<StackTrace><![CDATA[ en Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)
en Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.AbstractMultiTermTerminologyProvider.Connect(TermbaseSettings settings)
en Sdl.TranslationStudio.Common.CommonPaths.GetTerminologyProvider(IWin32Window owner, String path)
en Sdl.TranslationStudio.Common.CommonPaths.OpenTerminologyFiles(IWin32Window owner, String terminologyFileFilter)
en Sdl.TranslationStudio.ProjectManagement.Terminology.FileBasedMultiTermProviderWinFromsUI.Browse(IWin32Window owner, ITerminologyProviderCredentialStore credentialStore)
en Sdl.TranslationStudio.ProjectManagement.Terminology.ProjectTermbasesControl.TerminologyProviderPluginOnClick(Object sender, EventArgs e)
en System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
en System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
en System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
en System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
en System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
en System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
en System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
en System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
en System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
en System.Windows.Forms.Control.WndProc(Message& m)
en System.Windows.Forms.ScrollableControl.WndProc(Message& m)
en System.Windows.Forms.ToolStrip.WndProc(Message& m)
en System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
en System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
en System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
en System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
<InnerException>
<Type>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<ErrorCode>-2147220958</ErrorCode>
<HelpLink />
<Source>MtTermbase</Source>
<HResult>-2147220958</HResult>
<StackTrace><![CDATA[ en Sdl.MultiTerm.Server.Interop.MtTermbaseClass.Name(String Cookie)
en Sdl.MultiTerm.Core.Connectors.LegacyInlineConnector.TermbaseName(String cookie)
en Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Initialize(TermbaseSettings settings)
en Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]></StackTrace>
</InnerException>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>12.0.0.0</ProductVersion>
<EntryAssemblyFileVersion>12.3.5262.0</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 7 Professional </OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>3082</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>CWT\Tr2</LoggedOnUser>
<DotNetFrameWork>4.0.30319.34209</DotNetFrameWork>
<ComputerName>TR2-PC</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>4092108 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
