MultiTerm 2015: Connection problem to the server

Question

Hello everyone, 
 I am working with SDL Trados Studio 2015 Professional, SDL MultiTerm 2015 and SDL GroupShare 2015. 
 Since last Friday, my colleagues and I can no longer connect to our termbase on the server. Yet, the server's availabilty is OK but I receive the following message when I try to log in. 
 
 Any idea how to solve this problem? IT Department at my office does not know what to do. Any feedback/answer also welcome to my mail address thierry.pirard@btcctb.org 
 Thank you very much 
 Thierry

Paul · Accepted Answer

Hello Ersin Yuksel , 
 
Is this a hosted GroupShare environment or your own on-premise? 
 
Regards 
 
Paul

Ersin Yuksel · Answer

Hi Paul,
First of all, thank you for answering so rapidly! :-) The GroupShare is installed on a server on-premise (located in the IT department of my company). Anything else you need to know? Actually, I am working in the Translation department but I can contact the IT department at any time in order to answer your questions.

Regards,
Thierry

Luis Lopes · Answer

Hi Ersin, 
 
The message indicated a problem with the SQL server. Very difficult to help in a forum. The best bet if you have a support contract would be to contact our support team who can work with you to troubleshoot. 
 
Thanks, 
Luis

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MultiTerm 2015: Connection problem to the server