SDL TRADOS 2015 SR3 freeze

Question

Hi! Trados 2015 SR3 freeze when I try to confirm a translation unit. I need to use Task Manager to close the application. It is happening very often. Any suggestions? Thanks!

Paul · Answer

Hello Hector, this could also be caused by an antivirus update. Maybe try switching your AV off for a short while and test again?

Paul · Answer

Hi Hector, 
 
I know this sounds silly, but can you try closing down your computer and restart it? If that doesn't help then do a reset. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0 
 
And if it still won't sort the issue out please log a case. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

Trados Studio > 1. Trados Studio

SDL TRADOS 2015 SR3 freeze