Problems in installing latest SDL Trados Studio 2017 update

Question

Hi experts, 
 since today (04.05.2017) morning Studio 2017 is trying to download and install the latest update. But every time the download is interrupted after 
 But every time the download is interrupted after some time with following error message: 
 
 I have tried to download the update many times during the course of the day - but everytime the same error message appears. 
 My Internet connection is operational and stable. 
 Could someone kindly help as to how I can get the new update, please. 
 Thanks and regards 
 Shyam Gupta

Paul · Accepted Answer

Dear Shyam, 
 
Please do the update manually following the instructions at the bottom of these KB articles: 
 
Studio 2017 
 gateway.sdl.com/.../communityknowledge 
 
MultiTerm 2017 
 gateway.sdl.com/.../communityknowledge 
 
Regards 
 
Paul

Paul · Answer

Hi Susan Murphy Lamprecht , 
 
If you can't get the downloads from the KB either then your best bet is to log a support case and a support engineer will help you with this. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

Problems in installing latest SDL Trados Studio 2017 update