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Problems in installing latest SDL Trados Studio 2017 update

Shyam Gupta

Hi experts,

since today (04.05.2017) morning Studio 2017 is trying to download and install the latest update. But every time the download is interrupted after

But every time the download is interrupted after some time with following error message: 

 

I have tried to download the update many times during the course of the day - but everytime the same error message appears.

My Internet connection is operational and stable.

Could someone kindly help as to how I can get the new update, please.

Thanks and regards

Shyam Gupta
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  • 0
    Dear Shyam,

    Please do the update manually following the instructions at the bottom of these KB articles:

    Studio 2017
    gateway.sdl.com/.../communityknowledge

    MultiTerm 2017
    gateway.sdl.com/.../communityknowledge

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul

    Hi Paul

     

    I have exactly the same problem with updating my Trados Studio 2017.

    When opening Studio the software tried to update automatically but then I received an error message in Danish saying that the indicated file was not found. Afterwards I tried to reset Trados by following one of your previous instructions without any luck. I completed a pending translation project and closed down the programme, and luckily I remembered to save it (Both the actual sdl-file and the target file) as my project had completely vanished when I reopened it in order to retry to update the software. 

    Now I have tried to download the Cumulative Updates which you suggested. Unfortunately, I also get an error message when trying to download the ZIP file from SDL's FTP site so now I do not know what to do.

     

    For your information I have enclosed the XML-file related to the error message in Danish:

     

    Fullscreen sdlerror-2017530-17h36m0s.sdlerror.xml Download 
    <SDLErrorDetails time="5/30/2017 5:36:23 PM">
  <ErrorMessage>Den angivne fil blev ikke fundet</ErrorMessage>
  <Exception>
    <Type>System.ComponentModel.Win32Exception, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <NativeErrorCode>2</NativeErrorCode>
    <ErrorCode>-2147467259</ErrorCode>
    <HelpLink />
    <Source>System</Source>
    <HResult>-2147467259</HResult>
    <StackTrace><![CDATA[   at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
   at System.Diagnostics.Process.Start()
   at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
   at Sdl.Desktop.Platform.Implementation.Services.UpdateClientCaller.Call(String updateClientFilePath, String updateClientParameters)
   at Sdl.Desktop.Platform.Implementation.Services.Updater.CheckForUpdate(Boolean quietly)
   at Sdl.Desktop.Platform.Implementation.Services.UpdateService.CheckForUpdate(Boolean quietly)
   at Sdl.Desktop.Platform.Implementation.CheckForUpdatesAction.Execute()
   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass3.<ExecuteAction>b__2()
   at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
   at Sdl.Desktop.Platform.WinForms.IgCommandBarAction.Execute()
   at Sdl.Desktop.Platform.WinForms.IgCommandBarAction._lazyButtonTool_ToolClick(Object sender, ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)
   at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()
   at Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.DoClickProcessing(MouseEventArgs e)
   at Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.OnMouseUp(MouseEventArgs e)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)
   at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsDockArea.OnMouseUp(MouseEventArgs e)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.0.5821.4</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1030</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>LAPTOP-O963K78I\Bruger</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>LAPTOP-O963K78I</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>16532972 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
  • 0 in reply to Susan Murphy Lamprecht
    Hi ,

    If you can't get the downloads from the KB either then your best bet is to log a support case and a support engineer will help you with this. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one

    Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul
    Hi Paul. Thank you for your reply. I will follow your advice and contact a support engineer.
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