Trados Studio 2017

Since I've installed the upgrade from Trados Studio 2015 to 2017 I've got problems. No other version has ever disappointed me as much. It takes time to research the translations in the TM and the worse, for about one week or so, it freezes somewhere in any document, no matter which one. I've tried to find a solution, but without success. Working like this is inefficient and unnerving. I have experienced this problem in at least 10 different files coming from different sources, generally docx. but from different customers. Now I'm unable to use Trados and I'm asking myself why I've paid so much money for 2 licences.

I've tried to find errors in the source files, I've repaired the software, I've uninstalled and reinstalled it, I've even restored my Windows 10 system to a previous date. No success.

Can sb help please?

Thank you

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Trados Studio 2017 Since I've installed the upgrade from Trados Studio 2015 to 2017 I've got problems. No other version has ever disappointed me as much. It takes time to research the translations in the TM and the worse, for about one week or so, it freezes somewhere in any document, no matter which one. I've tried to find a solution, but without success. Working like this is inefficient and unnerving. I have experienced this problem in at least 10 different files coming from different sources, generally docx. but from different customers. Now I'm unable to use Trados and I'm asking myself why I've paid so much money for 2 licences. I've tried to find errors in the source files, I've repaired the software, I've uninstalled and reinstalled it, I've even restored my Windows 10 system to a previous date. No success. Can sb help please? Thank you
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0 Paul over 8 years ago

Hi Lissy Wei ,

This sounds more like a problem with your anti-virus or security software interfering with the correct operation of Studio. This article says it's 2011 but the content is still relevant for all versions of Studio:

gateway.sdl.com/.../communityknowledge

Try the solutions in here and see if it helps.

Regards

Paul

Paul Filkin | RWS Group

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0 Lissy Wei over 8 years ago in reply to Paul

Thank you Paul, but it doesn't help. I still cannot do my work with Trados. I have visited the content and applied all the solutions. I have even tried to save the file as rtf. Nothing helps.
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0 Jerzy Czopik over 8 years ago in reply to Lissy Wei

Have you upgraded your TMs? Are the TMs stored locally? How old is your PC?
Studio 2017 is quite demanding for PC performance due to a very deep going search inside of a TM. So even with a quite performant PC TMs stored externally (external HDD or even worse an USB stick) can slow down the process significantly. Also the use of Grammar checker during translation can slow it to a snail mode...
So please check these options too.

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0 Lissy Wei over 8 years ago in reply to Jerzy Czopik

My PC is 3 years old using the latest upgrades, etc. The problem is not the snail mode the problem is that it freezes all the time and that I have to terminate the process by clicking on Ctrl. Alt Delete in order to get out of it and i have to start again and again and again.
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0 Jerzy Czopik over 8 years ago in reply to Lissy Wei

It seems you are using an older version of Windows.
Nonetheless, there may be several reasons for freezing. It can be just you window layout - please start Studio and go to view, then reset window layout there. Do so for each view (Projects, Files, Editor and so on). Then reset your user profile too.

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0 Lissy Wei over 8 years ago in reply to Jerzy Czopik

Windows 10 is definitely NOT an older version of Windows. I'm experiencing this problem for one week, however I had already many other problems with Trados 2017 and I'm not only using it on this one PC, I'm using my four licences on four computers and this in different offices. We are really equipped with the latest upgrades, etc. Thank you anyway. I think I'll have to find out myself.
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0 Jerzy Czopik over 8 years ago in reply to Lissy Wei

Of course is Windows 10 not an older OS. But you mentioned CTRL+ALT+DEL, and this was used for Task Manager only in older Windows versions. To get Task Manager showing in Windows 10 (it started to be so AFAIR in Win7) you need to press CTRL+SHIFT+ESC, this is why I supposed an older Windows. You told us, you need to kill the Studio process - and I assumed you would refer to calling up the Task Manager with your shortcut.
Returning to your problem: does Studio behave the same way on all your PCs? This would really be strange, but then there must be another software (anti virus is a good tip), same on all your PCs, which does interfere with Studio. Without studying the configuration of you computers I'm afraid no one will really be able to help.

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0 Evzen Polenka over 8 years ago in reply to Jerzy Czopik

Unknown said:
But you mentioned CTRL+ALT+DEL, and this was used for Task Manager only in older Windows versions. To get Task Manager showing in Windows 10 (it started to be so AFAIR in Win7) you need to press CTRL+SHIFT+ESC, this is why I supposed an older Windows.

Don't know about Win10 (and I truly hope to NOT know for as long as possible), but in Win7 you definitely don't NEED to press Ctrl-Shift-Esc to run Task Manager... you CAN of course run Task Manager from the "reboot screen" after pressing Ctrl-Alt-Del. And that's how common users do it, no matter which amazing new keyboard shortcuts Microsoft invents.

And to the original problem - I'm wondering HOW LONG Lissy actually waits before killing Studio from task Manager. It could simply be that Studio needs more time to do its task (e.g. because it's being slowed down by some aggresive antivirus or god-knows-what-else).
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0 Jerzy Czopik over 8 years ago in reply to Evzen Polenka

you CAN of course run Task Manager from the "reboot screen" after pressing Ctrl-Alt-Del. And that's how common users do it, no matter which amazing new keyboard shortcuts Microsoft invents.

Don't know much about common users. Might be that I'm uncommon, but I'd access the task manager rather directly via CTRL+SHIFT+ESC.

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0 Jerzy Czopik over 8 years ago in reply to Evzen Polenka

you CAN of course run Task Manager from the "reboot screen" after pressing Ctrl-Alt-Del. And that's how common users do it, no matter which amazing new keyboard shortcuts Microsoft invents.

Don't know much about common users. Might be that I'm uncommon, but I'd access the task manager rather directly via CTRL+SHIFT+ESC.

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Trados Studio 2017