Preview not working anymore

Question

Hi All, 
 My studio 2017 preview is no longer working. I am running MS Office 2013 and have never been able to get a preview in the preview window, but it did open previews for me in Word. Suddenly, the option of opening a preview in Word has disappeared - the only options I have are Realtime and preview - neither of them work. 
 Any ideas?

Paul · Answer

Hi Ruth Rowinski , 
 
Did you try the embedded HTML preview? 
 
Regards 
 
Paul

Paul · Answer

Hi Ruth Rowinski 
 Can you also check which Word filetype you are using? You need the new one to be able to get support for preview if the version of Word you have is not the full professional version installed with the MSI installer. This is one of the reasons for us creating the new filetype because Microsoft removed the necessary hooks for us to generate a preview from all versions other than the full installers. 
 So just leave this one checked in your File -> Options: 
 
 So you just want to be using the 2007-2016 version. Note that this won't affect existing projects as it's too late now. You need to prepare your projects with this version if you are not already. 
 Regards 
 Paul

Trados Studio > 1. Trados Studio

Preview not working anymore