Hi Irene Murphy 

Great to see you here!  Looking at your questions a few things spring to mind:

Unknown said:

1. I have ticked update box on translation memory but despite this it does not store the new translation? It stored the first one but now no more?

There are two places you can do this.  In File -> Options or Project Settings.  If you created a new project after setting this update box in the project settings of the previous project then it is possible that your new project won't be set up like this.  It should set this update box by default, for the first TM you add but it's worth checking.  The way these settings work is that File -> Options apply settings to all new Projects.  Making changes in Project Settings applies only to the project you make the changes to.

If I'm off track here can you provide a little more detail about what you mean by not storing the new translation.  Do you mean the new segment in the same document?  Or a new document in the same project, or a new document in a new project?  Do you mean a new TM or the same TM you used already?

A little more information will help us understand the situation you are in and then we can provide a better answer to help.

Unknown said:

2. In the alignment tool, I have been trying to align and save to translation memory, documents I translated before getting Trados. In the source text side there are sometimes 3/4 segments which need to merge so as to be equivalent to one target segment. But no segments will merge on the source side, as far as I can see?

The way this works is that you select the four on the left and then connect them to a single one on the right.  However, you cannot align 4 to 1 as the Studio alignment won't support this so the option will be greyed out.  You can do 3 to 1 like this (I know in this example they are not really supposed to be aligned...):

Then connection n:n gets you this:

You could perhap make use of WinAlign, the old alignment tool that you can still access in your Studio 2017 installation as this allows you to have far more flexibility.  So here I aligned 4 to 1 without any problems at all:

The problem is always filetype support with the older one, but there are workarounds.  So take a look at this article (towards the end) and you'll see how to find this application in your Studio installation and also how to tackle a workaround if needed:

https://multifarious.filkin.com/2017/05/29/retro-apps/

Unknown said:

3. My laptop crashed a couple of weeks ago and had to be factory reset so I am now wondering, if that happened again, would all of the adaptive translation work in language cloud be lost as it is not saved to a USB stick or is there a way of saving it external to Trados?

It would not be lost because we store all your customisations in LanguageCloud specifically against your personal account.

Regards

Paul

Hi Irene Murphy 

I'm sure this is a simple thing to sort out, but tricky when we can't see what you're doing!  So let's start with where the settings are updated for this.  Go to your Project Settings -> Language Pairs -> All Language Pairs -> Translation Memory and Automated Translation and make sure your TM is all enabled:

WinAlign is a separate application and this is started as explained in the article by running this program:

c:\Program Files (x86)\Common Files\SDL\T2007\TT\Winalign.exe

You do not start this by running anything inside Studio.

Regards

Paul