Studio 2017 crashes very often

Question

Hi, 
 Since I've been working with Studio 2017, my Trados has crashed maybe 10 times more than in my whole translator career before! I'm typing and suddenly it disappears and Windows shows the message "Windows has found a problem..." or something like that. I'm not sure but it seems that it has to do with big files (>10,000 words). On some days, Trados crashes even several times on the same day! This is really frustrating!!! I've already set auto-save down to 5 minutes but it's a mess anyway! I have to start Studio again, open the file to translate (and Studio 2017 is veeeery slow opening a project, compared to 2014!). And after a crash I can practically forget about Trados' word count (translated/non-translated words, percentage). It displays anything, and I can't rely on it, thus, not estimate when I will finish! :-( 
 Does anybody have a solution for this? A client of mine told me she has the same problem with 2017! So, surely I'm not the only one... 
 I'm running it on Windows 7 Ultimate. Processor Intel i7 and 8 GB of memory. 
 Thank you in advance! 
 Markus

Paul · Answer

Hi Markus Hoedl , 
 
The most likely reason for this is going to be your security software. You may have to whitelist the Studio application to ensure that the applications ability to write to the temp folders in particular is not being hindered. This is more likely to happen with large files so seems to fit the profile of your question. 
 
Regards 
 
Paul

Attila Kalmár · Answer

Updating Windows 7, Trados Studio and Multiterm 2017 and adding the Studio and Multiterm .exe file to non-scannable exceptions in ESET Antivirus seems to have the crashing problem for me. Event the word count was restored, as with the crashes it always showed 0.0% despite of my progress.

Markus Hoedl · Answer

Hi Attila, 
I did so now, too. Will check if this helps for me. 
Thank you very much! 
Markus

Paul · Answer

Hi Markus Hoedl , 
 
I'd recommend you log a case with the support team and they can help you out. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option and make sure you refer to this thread so they can see what you have tried already. 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

Studio 2017 crashes very often