Object reference not set to an instance of an object

Question

Hi, 
 I've Studio15, and I get this Error most of the time when I try to open a document to translate it. 
 Object reference not set to an instance of an object 
 I can't work like this ;) 
 How can I fix it ? 
 
 THANKS

Paul · Answer

Hi Y A , 
 
It sounds as though the problem is this one: 
 
 gateway.sdl.com/.../communityknowledge 
 
Have you ever been able to open this file? Have you added comments into the file while translating? Is it one file or are you opening several at the same time as one? 
 
Regards 
 
Paul

Paul · Answer

Hi Y A 
 Unknown said: If I create a project of the file it seems to work even though for PDF files I don't get PDF in the formats of the Save Target as, but only word. 
 There is no save as PDF. This is because the PDF filetype actually converts the PDF to Word and then you are really working on a Word file. If you want to be able to save as a PDF then you either save the Word file as a PDF or use a different workflow... for example: 
 https://multifarious.filkin.com/2016/07/28/handling-pdfs-is-there-a-best-way/ 
 Unknown said: Actually, the problem happens with almost every files, not SDLXLIFF files. I try to "translate a single document" and to open a PDF, Word or Power Point document, and then I get the error message. 
 Please can you share the full error stack?

Paul · Answer

Hi Y A , 
 
Can you try removing your TMs from your File -> Options so that when you use the single document workflow there are no TMs added or attempted. 
 
Thank you 
 
Paul

Paul · Answer

Go to File -> Options -> Language pairs -> All Language Pairs -> Translation Memory and Automated Translation and make sure you do not have any TMs in there. So remove or disable any you have. Then try again. 
 
If that works then please also go to File -> Options -> Editor -> Languages and make sure that the language set in there matches the languages of the TMs you want to use. Then add your TMs back again. 
 
See if that helps. 
 
Paul

Paul · Answer

ok - in this case I think you should log a support case so a support engineer can look at this problem. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

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Object reference not set to an instance of an object

Object reference not set to an instance of an object