F8 crashes Studio 2017 -- Every time I run F8 (verify), this causes Studio 2017 to crash (Windows 10, 64 bits, brand new i7 computer).

Question

Every time I run F8 (verify), this causes Studio 2017 to crash (Windows 10, 64 bits, brand new i7 computer). Usually, I never get any message - it just freezes. However, once (only once) I got the message: "SmartHeap Library. MEM_BAD_POINTER" and buttons OK and Cancel. This was happening with the older computer, so I bought a brand new one (with i7 processor and 16GB RAM), to no avail - it also happens with the new computer. Funny thing is that this does not happen with the Studio 2014 licence that I have on another computer. I don't know what to do. Right now, I am transferring the files to the computer that has 2014, and run Verify there.

Paul · Answer

Hi Fuad Azzam , 
 
Please can you log a support case for this. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

F8 crashes Studio 2017 -- Every time I run F8 (verify), this causes Studio 2017 to crash (Windows 10, 64 bits, brand new i7 computer).