Problems with SDL Trados Studio 2017 SR1

Question

I have just installed the new update for SDL Trados Studio 2017 SR1 and immediately after opening the program I found that numerous things no longer work. 
 Simple things like Ctrl+A, Ctrl+Z, Ctrl+Y, or even Ctrl+T (this one especially important when working with projects with fuzzy matches) in the Editor do not work at all. Each time I press any of those combinations (possibly more) my studio stops responding for a couple seconds to 2 minutes (I counted) and I cannot use those standard keyboard shortcuts. 
 I cannot also revert back to the previous version of Studio as my installer says it cannot be done. 
 I have numerous important projects to work on, and I basically cannot do it efficiently, with having to click everything with the mouse instead of using shortcuts. 
 Additionally, after trying to use those combinations for several minutes, my Studio started blurting out error notifications making it impossible to close an ongoing project or even exit the application without closing it from the program manager. 
 What gives? 
 Was this update even tested before rolling out? 
 Because it seems to me this is the second update to SDL's popular applications in recent weeks, which has built-in flaws that are visible at a glance. 
 Help? How can I revert to my previous Studio version without losing the lists of all my (several thousand) ongoing and completed projects? 
 
 EDIT: OK, I uninstalled Studio 2017 SR1, installed the previous version (fortunately I have an installer backed up) and everything works fine now. BTW. Ctrl+< and Ctrl+> also did not work for SR1, which makes it completely impossible to work with any projects, which contain any tags. If I were SDL I would really consider withdrawing this SR1 version and publishing it at a later date only, when the issue I report is resolved. That it occurs on other computers I know, because I already managed to install it on several of our linguists' computers and everyone had the exact same issue. 
 I use Professional, my linguists use Freelancer and the problem occurred for all of us.

Paul · Accepted Answer

Unknown said: I would advise people not to install SR1 unless its fixes are essential. 
 Hi Tony Hopkins 
 Sorry to hear you're having these problems. Perhaps you should log a case with the support team so they can investigate this problem for you and see if they can find the reason for the crashes. 
 For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 http://support.xl8.one 
 Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

Mateusz Fatek · Answer

I finally found enough time to reinstall SR1 - and this time, after resetting all settings to default several times (the first one did not work, for some reason) AND after removing the shortcut for Ctrl+Alt+L, which was a problem for me too, I finally confirm that now SR1 seems to work. 
It no longer crashes randomly or freezes. 
 
However, I would suggest that either a patch be issued which automatically resets all shortcut settings after installation or people will keep stumbling on this issue. I do not know if it pertains to all languages people work with or just for people with Polish but still - a warning might be a good thing so that people know what to expect and how to fix it. 
 
To summarize - it seems that resetting all settings to default and (for Polish users) removing the shortcut association for Ctrl+Alt+L (which enables "ł") seems to correct all preliminary issues.

Paul · Answer

Hi Mateusz Fatek , 
 
Sorry you had these problems. SR1 was of course tested, and for quite a while both internally and also with our external Beta testers. It looks as though some of the issues reported in this thread related to shortcuts have been resolved as they were lost due to new features that were assigned shortcuts that were being used for other things. But I'm a little lost now on what we can still check as you have uninstalled. So I'm not sure what's working and what is not? 
 
Regards 
 
Paul

Paul · Answer

Unknown said: However, I would suggest that either a patch be issued which automatically resets all shortcut settings after installation or people will keep stumbling on this issue. I do not know if it pertains to all languages people work with or just for people with Polish but still - a warning might be a good thing so that people know what to expect and how to fix it. 
 Hi Mateusz Fatek 
 There is a patch in Beta already and it includes a fix for this issue. It did seem to be Polish translators who got the brunt of this change. 
 Regards 
 Paul

Paul · Answer

Hi ROSALIA PROVENZI , 
 
What have you tried already? Based on your comments alone a reset seems the appropriate way forward. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0 
 
Regards 
 
Paul

Paul · Answer

If you drop me an email with your Skype contact details we can take a look now? pfilkin@sdl.com

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Problems with SDL Trados Studio 2017 SR1