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Problems with SDL Trados Studio 2017 SR1

Mateusz Fatek

I have just installed the new update for SDL Trados Studio 2017 SR1 and immediately after opening the program I found that numerous things no longer work.

Simple things like Ctrl+A, Ctrl+Z, Ctrl+Y, or even Ctrl+T (this one especially important when working with projects with fuzzy matches) in the Editor do not work at all. Each time I press any of those combinations (possibly more) my studio stops responding for a couple seconds to 2 minutes (I counted) and I cannot use those standard keyboard shortcuts.

I cannot also revert back to the previous version of Studio as my installer says it cannot be done.

I have numerous important projects to work on, and I basically cannot do it efficiently, with having to click everything with the mouse instead of using shortcuts.

Additionally, after trying to use those combinations for several minutes, my Studio started blurting out error notifications making it impossible to close an ongoing project or even exit the application without closing it from the program manager.

What gives?

Was this update even tested before rolling out?

Because it seems to me this is the second update to SDL's popular applications in recent weeks, which has built-in flaws that are visible at a glance.

Help? How can I revert to my previous Studio version without losing the lists of all my (several thousand) ongoing and completed projects?

 

EDIT:

OK, I uninstalled Studio 2017 SR1, installed the previous version (fortunately I have an installer backed up) and everything works fine now.
BTW. Ctrl+< and Ctrl+> also did not work for SR1, which makes it completely impossible to work with any projects, which contain any tags. If I were SDL I would really consider withdrawing this SR1 version and publishing it at a later date only, when the issue I report is resolved. That it occurs on other computers I know, because I already managed to install it on several of our linguists' computers and everyone had the exact same issue.

I use Professional, my linguists use Freelancer and the problem occurred for all of us.
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  • 0
    Since I installed SR1 yesterday, it crashes at least once per hour. Sometimes Studio shuts down for no reason (and with no message), sometimes I get a message that it cannot validate a plug-in (though I haven't any new plug-ins), and sometimes I get the standard Microsoft message that Studio has stopped working. Sometimes, if I leave Studio open for a few minutes without activity (e.g. to make a coffee) it crashes when I come back and try to use it again. This is awful, and I would advise people not to install SR1 unless its fixes are essential. I'm going to try to go back to the previous version.
  • 0 in reply to Tony Hopkins

    Unknown said:
    I would advise people not to install SR1 unless its fixes are essential.

    Hi  

    Sorry to hear you're having these problems. Perhaps you should log a case with the support team so they can investigate this problem for you and see if they can find the reason for the crashes.  

    For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one

    Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul
    I finally found enough time to reinstall SR1 - and this time, after resetting all settings to default several times (the first one did not work, for some reason) AND after removing the shortcut for Ctrl+Alt+L, which was a problem for me too, I finally confirm that now SR1 seems to work.
    It no longer crashes randomly or freezes.

    However, I would suggest that either a patch be issued which automatically resets all shortcut settings after installation or people will keep stumbling on this issue. I do not know if it pertains to all languages people work with or just for people with Polish but still - a warning might be a good thing so that people know what to expect and how to fix it.

    To summarize - it seems that resetting all settings to default and (for Polish users) removing the shortcut association for Ctrl+Alt+L (which enables "ł") seems to correct all preliminary issues.
  • 0 in reply to Mateusz Fatek

    Unknown said:
    However, I would suggest that either a patch be issued which automatically resets all shortcut settings after installation or people will keep stumbling on this issue. I do not know if it pertains to all languages people work with or just for people with Polish but still - a warning might be a good thing so that people know what to expect and how to fix it.

    Hi  

    There is a patch in Beta already and it includes a fix for this issue.  It did seem to be Polish translators who got the brunt of this change.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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