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Studio 2017 SR 1 fails to access my local drive

Anita Müller

Hi everyone,

I am using Studio 2017 SR 1 (build 14.1.6284.6). At the moment, I cannot create new projects, because Studio cannot access my local hard disk. Everytime I try to add a Word-Document to the new project, I receive the following error message:


 
I have already checked my firewall, that does not seem to cause the problem.
I have opened Studio as an administrator and received the same error message when creating a new project.
I have tried to change my user profile, but when creating the backup file, I get the same message that Studio cannot access my local drive.

Any ideas what else I may try?

Thank you very much in advance!
Anita
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  • Hi ,

    Did you install Studio as administrator in the first place... perhaps this is the problem? If you disable your security software can you access the folders in Studio ok?

    If nothing at all works then you should log a support case so a support engineer can take a look at your system and help you with this. Keep in mind they will also try the things I mentioned above so you can save some time if you do try them yourself first... just in case they help.

    For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    gateway.sdl.com/liveagentlicensing

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You want to use the first option.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Reply
  • Hi ,

    Did you install Studio as administrator in the first place... perhaps this is the problem? If you disable your security software can you access the folders in Studio ok?

    If nothing at all works then you should log a support case so a support engineer can take a look at your system and help you with this. Keep in mind they will also try the things I mentioned above so you can save some time if you do try them yourself first... just in case they help.

    For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    gateway.sdl.com/liveagentlicensing

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You want to use the first option.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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