SDL Trados Studio 2009 - ActiveX Controls Error When Launching the Software

Question

Description: SDL Trados Studio 2009 
 
 I have recently started to use SDL Trados Studion 2009 after a long time of not using it. when I launch the software, I receive an ActiveX controls error as follow: 
 
 "One or more ActiveX controls could not be displayed because of either: 
 1) The current security settings prohibit the use of ActiveX controls on this page. 
 2) The editor of one of the controls are locked. 
 As a result, the page may not display correctly." 
 Clicking "OK" launch the program but I suspect that this is related to the couple of issues that I have detected thus far when using the software: 
 1- The Help Topics content is blank (empty), both the online and local files 
 2- The Preview and Real-time preview are not functional. Error message: "The Word document cannot be previewed, please see the error details for more information. Please note that you will need Word 2003 0r 2007 installed to preview .doc files and Word 20007 installed to preview .docx files" 
 I have Microsoft office 365 (Word 2016) installed. 
 The "error details" shows the following: 
 "The associated COM server does not support ActiveXDocumment embedding. ErrorCode -2147217149" 
 
 Thank you for your help! 
 Julio C Almeida Fagundez

Paul · Accepted Answer

Hi Julio Almeida , 
 
To be honest I have no idea where to start. I would like to help you but Studio 2009 is at least 8-yrs old, we've had four major upgrades since then which seriously changed the underlying technology. We also don't do any testing at all on this version as it's been out of support for years. 
 
You're also using the latest version of Office. Studio 2009 won't be able to handle anything from this version at all, except maybe the old DOC, PPT and XLS formats but many of the features yo might want to use won't work either because of Office 365. 
 
I think your best course of action, if you are going to update all the other software you use is to update Studio as well. Contact our live chat and they can help you with an upgrade - http://bit.ly/SDLChat 
 
Or maybe someone else can help with some bright ideas? 
 
Regards 
 
Paul

Paul · Answer

Hi Julio Almeida 
 Unknown said: Seriously, is this the best the company has to offer, upgrading to the new platform? 
 I understand your frustration... perhaps you should downgrade your computer and Office software to use something that is also 8-yrs old? You might find that you'll have no problems if you do that, but it's unreasonable to expect something that old to continue to work in a much newer environment. 
 On the help... we moved all the documentation to here: 
 http://docs.sdl.com 
 You won't find anything related to Studio 2009 though but perhaps google is your best bet as there is a lot of information published in various blogs, forums and youtube videos that might help you to solve a particular problem. 
 Regards 
 Paul

Lydia Simplicio · Answer

Hi Julio, 
 
I understand the issues here and that you may not have had chance to learn the software so far. 
However (as Paul says) Studio 2009 is now (in software terms ) quite old and you will most certainly come across many issues with clients using newer MS/SDL Studio versions. 
 
Therefore- as I am sure you will enjoy the functionality and indeed compatibility of Studio 2017- We can help you in various ways. 
 
If you drop me an email at swhale@sdl.com we can discuss the options available and how we can support you. 
 
Kr 
 
Steve

Paul · Answer

Hi Julio Almeida 
 Unknown said: It is disappointing to learn that SDL does not stand behind their products. I have been using other software for much longer that 8-years and have always had upgrades/support for them. 
 I'm wondering why you didn't upgrade your SDL products then? The option has always been there but you have not taken advantage of it. You still have the ability to do this now if you wish. The problem with supporting 2009 is it's simply too old. If you had taken the available upgrades then you would have been eligible for support and you probably wouldn't be faced with the technical difficulties you are today. 
 Regards 
 Paul

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SDL Trados Studio 2009 - ActiveX Controls Error When Launching the Software