Unable to use Google translate: Error 403 with Trados 2014

Question

Dear colleagues, 
 I'd been using Trados 2014 without major problems until a couple of weeks ago, when I started getting the message: "An error has occurred whilst using the translation provider Google Translate: The remote server returned an error: (403) Forbidden." 
 It must be an issue connected with the API key. I've been trying to enter different keys with no results. 
 Does anyone have an idea of what it could be due to? 
 Looking forward to your kind replies. 
 Regards. 
 Nadia Mari

Lydia Simplicio · Answer

Hi Nadia, 
 
I think the following community article should help you- 
 
 community.sdl.com/.../12338 
 
However, am I correct in assuming you are using professional (Studio/GS) versions? 
 
If the above article does not help resolve the issues, you might want to reach out to your SDL representative Laura De Bernadis. 
 
Kr 
 
Steve

Paul · Answer

Hi Nadia Mari , 
 
In addition to what Steve mentioned, and just in case it helps, I think an Error 403 message normally points towards these things (taken straight off a Microsoft support page): 
 
- You are running personal firewall software or some other security, download assistant, or web accelerator software. 
- The Windows Update site control is missing or is damaged on your computer. 
- The Hosts file is damaged or contains incorrect information. 
- There are missing or damaged Internet Explorer files that display the script on the page. 
 
Perhaps, if it sounds plausible, you could try the solutions mentioned here: 
 
 support.microsoft.com/.../-error-403-access-denied-forbidden-occurs-when-you-connect-to-windows 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

Unable to use Google translate: Error 403 with Trados 2014