Studio2017 doesn't start: "Die angeforderte Datei kann nicht gefunden werden".

Question

Hi there, 
 my Studio doesn't start anymore. Even after deinstalling and reinstalling I get the same error. Any idea? 
 Unfortunately it turned out that I have no working recovery point in Windows :-( 
 
 Thnx! 
 Burim

Burim Bektesi · Accepted Answer

I received an email by the support with the solution: 
 
 gateway.sdl.com/.../communityknowledge 
 
Should have tried to search the error message in English ;-) 
 
Thnx! 
Burim

Lydia Simplicio · Answer

Hi Burim Bektesi 
 
 I have seen this message before- 
 Could you manually install the update as described at the bottom of the following article please- 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027380 
 ( I would also suggest disabling your AV during the process as often files can be 'quarantined' without your knowledge- thus corrupting the installation). 
 
 If this still does not work- please log a (free) support ticket https://gateway.sdl.com/webtocase and our tech team will take a look to see whats going on. 
 
 Kr 
 
 Steve

Lydia Simplicio · Answer

Hi Burim, 
 This KB article only went up today an hour or so ago- after one or two support similar cases were reported. 
 I think this is a great example therefore of how quick our support guys can get issues resolved and then create a KB article that can be easily searched simply on the error message. :-) 
 
 Kr 
 Steve

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Studio2017 doesn't start: "Die angeforderte Datei kann nicht gefunden werden".