Unable to add SDL language cloud, MyMemory or my own TM to a project package client sent me?

Hi,

 

I have just finished a project and was unable to add SDL language cloud, MyMemory or my own TM to a project package client sent me? In the end I took the advice Paul Filkin (THANK YOU!) had given to a previous colleague and went into translation memory view, clicked on Import and imported folder. This did update my translation memory.

This was a short project but for future reference how do I add my own resources before I begin project or during it so they can help me?

 

Can a client block me from doing this when they have their own TMs added? I did go through the normal steps of adding TM, I even created a new one as this was to US English, but all to no avail. I also tried adding any TM...... but nothing updated and I did tick the update box this time!!!!!!

 

Kind regards

 

Irene