Strange behavior of Trados 2017 install

Question

Could anyone help me please? I have installed Trados 2017 in a new computer and tried to open a downloaded Package file by clicking on it, but it never opens in Trados, instead a new blank Trados page opens up. Alternatively, when I try to open a file manually from Trados\File\Open a package and click on it, then it brings up this and other similar warnings.
I have tried to uninstall all components and install it again with Original and SR1 package as well, but with no success.

Any clues how I can fix this?

Paul · Answer

Hi Narek Tsaturyan , 
 
I have seen this twice before and on both occasions the solution was to reset Studio. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0 
 
The screenshot shows this is not 2017 SR1, so you may be best to completely uninstall 2017 and only install SR1. The download in your account is a complete installer and not just an update to 2017. 
 
Regards 
 
Paul

Paul · Answer

If you can't see it then review this article: 
 
 www.howtogeek.com/.../

Paul · Answer

Narek Tsaturyan , 
 
Can you start Studio, without clicking on the package? If that works go to the Welcome page in Studio and try to use the Open Package command. Does that work? 
 
If it doesn't then I'd recommend you log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option. 
 
Regards 
 
Paul

Evelyn Richter · Answer

Hi Paul, thank you so much for your efforts to help Narek. He and I work for the same organisation and he had posted his problem on a shared internal network as well. So I helped him and we have resolved the issues. Here is what we did: 
 
1. We installed FileTypesMan and fixed the missing action for the wsxz file type (wsxz = WorldServer Exchange Package or some long form like this ;-)). We have experienced this problem sometimes with Studio 2014 and 2015, but occurs very frequently with Studio 2017. We were advised by SDL to try a repair, but that does not work in all cases. 
 
2. I opened a ticket in Gateway to have his license reset and had him rename the license file beforehand so older attempts would not counteract a new attempt to activate the license. 
 
Again, thank you, Paul.

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Strange behavior of Trados 2017 install