Termbase: no recognition and no red underline for terms in source, though I can search for terms manually

Question

Hi there, 
 to make a long story short I am trying to keep it simple: 
 For several weeks now there is no term recognition any more (no results shown in the *Termbanksuche* [term base search window]), although I can search manually for the terms. 
 I've already tried the following: 
 - MultTermSidebySide Activation (error message, see screenshot), several times (restart PC ...) 
 - adding files like *.sdltb, *.mdb etc. (as suggested in an SDL article) to my security suite (incl. restarting PC and deleting *.mdb und *.mbt files) 
 - Repairing Multiterm via the *Systemsteuerung* 
 - Repairing SDL Studio via the *Systemsteuerung* 
 - Deleting all termbases in Multiterm folder 
 - Loading new hitlist and choosing fields 
 - Ensuring that *AutoSuggest* is enabled and the box *Termbases* is ticked 
 and I can't remember what else. 
 As I also cannot find a relevant answer in the Community Forum, I would be most grateful if anyone from SDL could have a look into this problem. I added the screenshots as I suspect they might give a hint to what is going on, but in fact I am absolutely clueless. 
 Many thanks 
 Angela 
 
 Fehlermeldung Multiterm.doc

Paul · Accepted Answer

Hi Angela Kosler 
 Unknown said: I understand what you mean, that the term *performance specification* is in my termbase and not *performance*. But believe me, this is not the problem. No terms are showing up anymore automatically, this is the problem. 
 ok. Perhaps try these things first of all and then contact support as they will do these first anyway. 
 Version Compatibility 
 Make sure you have the latest version of both Studio and MultiTerm installed. 
 SDL Trados Studio 2017 SR1 - 14.1.6329.7 SDL MultiTerm 2017 SR1 - 14.1.2460.4 
 SDL Trados Studio 2015 SR3 - 12.3.5281.10 SDL MultiTerm 2015 SR2 - 12.2.1657.4 
 Reorganise your Termbase 
 This article might help if you're not sure how to do this: 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0025481 
 Add the index files to your security software exceptions 
 This article explains: 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038785 
 If none of that helps then log a case with the support team. But please ensure you include two things or your answer may not be helpful: 
 1. An example using terms that should work 
 2. Advise what you have tried already 
 For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 gateway.sdl.com/liveagentlicensing 
 You have two options: 
 1. Submit a case using a webform 2. Use live chat to get a licence reset 
 You want to use the first option. 
 Regards 
 Paul

Paul · Answer

Hi Angela Kosler , You mention search... I wonder if you closed the term recognition window by mistake. Try View - Reset Window Layout.

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Termbase: no recognition and no red underline for terms in source, though I can search for terms manually

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