Can't open packages : Access denied

Question

Hello! 
 When I try to open new packages, Studio invents a wrong path and says the access is denied. 
 
 Thank you for you help. 
 Anne

Paul · Answer

Hi Anne Laure Martin , 
 
This was a known issue in Studio 2015: 
 
 gateway.sdl.com/.../communityknowledge 
 
You don't tell us what version of the software you are using so assuming it's 2015 rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0 
 
Regards 
 
Paul

Paul · Answer

Hi Anne Laure Martin , 
 
You do have this and most likely all your applications on your computer use it! It's probably just hidden. Take a look at this article: 
 
 www.howtogeek.com/.../ 
 
Regards

Paul · Answer

Hi Anne Laure Martin 
 I spoke to support and they have suggested this: 
 First suggestion 
 Rename both of these folders (they should be recreated... hopefully resolving the issue) and restart Studio: 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0 
 c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\12.0.0.0 
 Second suggestion 
 If the first option doesn't help please go to your actual &ldquo;My Music&rdquo; folder and see if there are any Studio related folders there. If there are, right click them and then go to &ldquo;Properties \ Location&rdquo; and move them to the &ldquo;My Documents&rdquo; folder. Restart your computer and see if that helps. 
 Hopefully one or the other will help here. 
 Regards 
 Paul

Paul · Answer

Hi Anne Laure Martin , 
 
In this case I think you should have support look at this. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option. 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

Can't open packages : Access denied