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Term recognition stops working in trados 2017

Bruno Depascale

Hi everybody, I hope somebody can help me with this issue. 

In the middle of a project, Trados 2017 suddenly stops recognizing terms and the term recognition window looks empty (even if the termbase contains many of the terms in the source text).

If I shut down trados then the problem disappears and it works fine for another half an hour.

As you can see from the attached screenshot, the term "emphysema" is in the dictionary but trados doesn't recognize it.

(by the way, I am using the latest version of multiterm and trados)

Can you help  me?
Thank you! 
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  • 0 in reply to Paul
    Dear Paul,
    thank you for your answer. Indeed, I host the termbase and TMs on dropbox. Is that a problem? I'll try to reorganize the termbase and I'll let you know if this solves the problem.
  • 0 in reply to Bruno Depascale
    Hi Bruno,

    It could be... probably depends on the type of consistently good connection you have. Can you also try moving your termbases to a local folder on your computer and work with it for a while. See if that's better for you?

    Regards

    Paul

    Paul Filkin | RWS Group

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  • 0 in reply to Paul

    Dear Paul,
    I have moved my termbases to a local folder (no dropbox). The problem in object indeed disappeared but other problems emerged. for example, trados started to crash several times unexpectedly (10 times per day). So, following your suggestions in other threads, I removed trados and reinstalled it. It stopped crashing but yet another problem emerged: I cannot add terms within trados studio to the termbase due to the following error message: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. (you can find the details below).
    I tried to reorganize the termbase, but the problem is still there. What am I supposed to do?
    Thank you for your help
    Bruno

    -------------------------

    <SDLErrorDetails time="11/10/2017 10:58:45">
    <ErrorMessage>Attempted to read or write protected memory. This is often an indication that other memory is corrupt.</ErrorMessage>
    <Exception>
    <Type>System.AccessViolationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.MultiTerm.TMO.Interop</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[ at Sdl.MultiTerm.TMO.Interop.TermbaseDefinitionClass.get__Schema()
    at Sdl.MultiTerm.Client.UI.Viewer.ScriptingHost.GetSchema()
    at Sdl.MultiTerm.Client.UI.Viewer.ScriptingHost.set_Termbase(TermbaseStatus value)
    at Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.InvokeShowConceptScript()
    at Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.InvokePageScripts()
    at Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.ShowActiveEntry()
    at Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.Refresh()
    at Sdl.MultiTerm.Client.MiniEditor.MiniEditorControl.Refresh()
    at Sdl.MultiTerm.Client.MiniEditor.MiniEditorControl.TermViewer_TermSaved(ITermHit term)
    at Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.TriggerConceptSaved()
    at Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.SaveNewConcept()
    at Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.SetupNewConcept(String source, String target)
    at Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.AddNewConceptWithTerms(String source, String target)
    at Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.EditNewIncomplete(String source, String target)
    at Sdl.MultiTerm.Client.MiniEditor.MiniEditorControl.AddTerm(TermbaseStatus activeTermbase, String source, String target)
    at Sdl.MultiTerm.Client.MiniEditor.MiniEditor.AddTerm(TermbaseStatus activeTermbase, String source, String target)
    at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.AddTerm(ITermbaseInfo termbaseInfo, String source, String target)
    at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.AddTerm(String source, String target)
    at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.TerminologyProviderViewerAddTerm(String source, String target)
    at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.AddTerm(ITerminologyProvider termbase, String source, String target)
    at Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseUtils.AddTerm(IEditorService editorService, ITranslatableDocument translatableDocument, String sourceText, String targetText)
    at Sdl.TranslationStudio.Editor.Terminology.Actions.AbstractAddNewTermAction.AddTerm()
    at Sdl.TranslationStudio.Editor.Terminology.Actions.AddNewTerm.Execute()
    at Sdl.Desktop.Platform.Implementation.CommandBars.StaticAction.Execute()
    at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass3.<ExecuteAction>b__2()
    at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
    at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
    at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut)
    at Sdl.Desktop.Platform.WinForms.StudioWindowForm.OnKeyDown(KeyEventArgs e)
    at System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m)
    at System.Windows.Forms.Form.ProcessKeyPreview(Message& m)
    at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
    at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
    at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
    at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
    at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
    at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
    at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
    at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
    at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
    at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
    at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
    at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
    at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
    at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
    at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
    at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
    at System.Windows.Forms.Control.ProcessKeyMessage(Message& m)
    at System.Windows.Forms.Control.WmKeyChar(Message& m)
    at System.Windows.Forms.Control.WndProc(Message& m)
    at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
    at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
    at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
    </Exception>
    <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.1.6329.7</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1040</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-Q95VB79\Bruno</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-Q95VB79</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>3526180 MB</PhysicalMemory>
    </Environment>
    </SDLErrorDetails>