Studio 2017 Offline Deactivation fails

Question

Dear all, 
 I need urgent help. Studio 2017 was operating perfectly fine until yesterday. Today I cannot open the application with the following message: "Sdl.TranslationStudio.AlignmentEditor.IAlignmentEditorService'. I filed a ticket in SDL but I am not getting a response. 
 I have uninstalled the software and tried to reinstall but, as I cannot deactivate the previous license, I am not able to reinstall the program again. I need urgent help or will have to cancel ongoing translation projects within an hour. I have tried to deactivate the licence offline, but I don't know why, it does not work. I get this: "An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request."Can anybody help me? 
 There appears the message: Deactivation Initiated... but I don't get the "deactivation certificate". 
 Kind regards, 
 Fernanda

María Fernanda Pignataro · Accepted Answer

Dear Paul, 
Finally, I was able to install Studio 2017. 
 
I downloaded and installed a group of Windows (7) updates related to Net Framework and some other updates for Win 7, and successfully and smoothly installed Studio 2017 as Administrator (right-click). Well, that's all. I guess I may have omitted installing some Windows updates (which were not marked as important) that were essential for running Studio. At least, this worked for my case :) 
 
Thanks for your help.

Paul · Answer

Hi María Fernanda Pignataro , 
 
I'm not sure if you have been sorted yet, but if not did you try these solutions? 
 
 gateway.sdl.com/.../communitysearchresults 
 
On the offline deactivation I think you are probably misunderstanding what this is for and how it works. It's not going to be appropriate for you in these circumstances anyway. If the KB article doesn't help, and if you still haven't been contacted by support let me know. 
 
Regards 
 
Paul

Paul · Answer

Hi María Fernanda Pignataro , 
 
Did you review this KB for the Telemetrics error: 
 
 gateway.sdl.com/.../communityknowledge 
 
Then this one for the Error 1603: 
 
 gateway.sdl.com/.../communityknowledge 
 
It feels as though you have a dodgy installation though. I think I'd do a full clean up if it was me and download and reinstall 2017 again. Maybe try the following. 
 
1. Uninstall Studio 
2. Uninstall MultiTerm 
 
Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake): 
 
c:\ProgramData\Package Cache\SDL\SDLTradosStudio2017\ 
c:\ProgramData\Package Cache\SDL\SDLMultiTermDesktop2017\ 
c:\Program Files (x86)\SDL\SDL Trados Studio\Studio5\ 
c:\Program Files (x86)\SDL\SDL MultiTerm\MultiTerm14\ 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\ 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14.0.0.0\ 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL MultiTerm\MultiTerm14\ 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\ 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0\ 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14\ 
c:\Users\[USERNAME]\Documents\Studio 2017\Project Templates\ 
c:\Users\[USERNAME]\Documents\Studio 2017\Projects\projects.xml 
 
I think that's about it for a clean install. Then reinstall. 
 
If you still have problems after this I'd recommend you log another ticket with support so an engineer can look at this for you. This is clearly an installation problems and for licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 
Regards 
 
Paul

Paul · Answer

Hi María Fernanda Pignataro , 
 
Thanks for coming back and letting me know. Sometimes we get so engrossed in trying to solve the issue with Studio alone we forget about the environment! 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

Studio 2017 Offline Deactivation fails