I refer to this thread marked as 'Answered' when it has not been answered: community.sdl.com/.../49687
How do I get SDL to take this thread seriously. I have not been able to process any Excel file since this thread started, and in view of the fact that SDL is a very expensive product, I am not pleased that support is not directly available to customers. I should not have to only resort to Community Support for this.
Hi Odile Breuvart ,
Support is available to you. If you can't work at all you can, and should, log a support request. I have responded to your thread as well.
For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:
gateway.sdl.com/liveagentlicensing
You have two options:
1. Submit a case using a webform
2. Use live chat to get a licence reset
You want to use the first option.
Regards
Paul
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Odile Breuvart ,
Support is available to you. If you can't work at all you can, and should, log a support request. I have responded to your thread as well.
For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:
gateway.sdl.com/liveagentlicensing
You have two options:
1. Submit a case using a webform
2. Use live chat to get a licence reset
You want to use the first option.
Regards
Paul
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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