"Attempted to read or write protected memory. This is often an indication that other memory is corrupt".

Question

Hi everybody, when I try to add a term from within Studio 2017 SR1 to multiform termbase, I got the following error message: "Attempted to read or write protected memory. This is often an indication that other memory is corrupt". I have tried reorganizing the termbase, removing and reinstalling trados and multiterm 2017 and I have checked that both applications are up-to-date. Also, I don't have any antivirus installed. Thank you for your help, Bruno Fullscreen 8171.errorstack.xml Download Attempted to read or write protected memory. This is often an indication that other memory is corrupt. System.AccessViolationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Sdl.MultiTerm.TMO.Interop -2147467261 c__DisplayClass3.b__2() at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action) at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle) at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut) at Sdl.Desktop.Platform.WinForms.StudioWindowForm.OnKeyDown(KeyEventArgs e) at System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m) at System.Windows.Forms.Form.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyPreview(Message& m) at System.Windows.Forms.Control.ProcessKeyMessage(Message& m) at System.Windows.Forms.Control.WmKeyChar(Message& m) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]> SDL Trados Studio 14.0.0.0 14.1.6329.7 Microsoft Windows 10 Home NULL 1040 1252 DESKTOP-Q95VB79\Bruno 4.0.30319.42000 DESKTOP-Q95VB79 True 3526180 MB

Paul · Answer

Hello . . , 
 
As mentioned in the other post perhaps you can try a reinistall? It might even make sense to do this with a cleaner install. Try the following. 
 
1. Uninstall Studio 
2. Uninstall MultiTerm 
 
Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake): 
 
c:\ProgramData\Package Cache\SDL\SDLTradosStudio2017\ 
c:\ProgramData\Package Cache\SDL\SDLMultiTermDesktop2017\ 
c:\Program Files (x86)\SDL\SDL Trados Studio\Studio5\ 
c:\Program Files (x86)\SDL\SDL MultiTerm\MultiTerm14\ 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\ 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14.0.0.0\ 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL MultiTerm\MultiTerm14\ 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\ 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0\ 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14\ 
c:\Users\[USERNAME]\Documents\Studio 2017\Project Templates\ 
c:\Users\[USERNAME]\Documents\Studio 2017\Projects\projects.xml 
 
I think that's about it for a clean install. Then reinstall. 
 
If you still have problems after this I'd recommend you log a ticket with support so an engineer can look at this for you. This is clearly an installation problems and for licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 
Regards 
 
Paul

Paul · Answer

Hi . . 
 Unknown said: I submitted a support ticket and Bogdan solved this issue, renaming the main folder for Studio and also renamed and did a reset to the settings, plugins and base settings for Studio( which were hidden by default ). 
 Great... so he basically did what was already suggested in here? 
 Unknown said: However, I have now another problem :), namely the fact that Studio keeps crashing and that I got this error message: "Could not load file or assembly 'Sdl.TranslationStudio.Plugins.WorldServerTranslationProvider.Api" please see below the error details. By the way, I have to deliver a job now and I don't know what to do :) 
 Try this: 
 Reinstall World Server Components 
 
 Make sure all SDL applications are closed. 
 Go to c:\ProgramData\Package Cache\SDL\SDLTradosStudio2017_SR1\modules\ . 
 Run the WorldServerComponents.msi installation file. 
 
 Open SDL Trados Studio 2017 and try again.

Trados Studio > 1. Trados Studio

"Attempted to read or write protected memory. This is often an indication that other memory is corrupt".

"Attempted to read or write protected memory. This is often an indication that other memory is corrupt".

Top Replies