SDL Studio 2015 freezes when I confirm a segment that should be 100% autopropagated.

Question

The program goes to the following 100% match segment but then the screen freezes and the UI is no longer clickable. I have to force-quit the application. Is this a known bug in the application, is there a fix for this?

Paul · Answer

Hi Annelise Meyer , 
 
Perhaps review this KB article first: 
 
 gateway.sdl.com/.../communityknowledge 
 
If this doesn't help then you should probably log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option. 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

SDL Studio 2015 freezes when I confirm a segment that should be 100% autopropagated.