Uninstalled and reinstalled SDL Studio 2017. Created new TMs. Deleted previous TMs. Reset profile to VAL 0 as advised by a website. Tried as administrator. No positive result and still unable to open a TM for my file. Original error message was XXX.sdltm could not be opened and has been disabled. Has anybody found the solution ? Thanks.
Paul has given you the answer to find a solution that should be fastest in achieving resolution.
Do follow his advice and fill out the form via the 'Submit a case' button. Most important is to enter your email address accurately so that someone can get back to you, and they will soon. The last time I had to use this method, a solution was found before the end of the day.
Even experts are dumbfounded sometimes, because each computer setup is different, depending on which other software is installed, system settings and other unexpected elements such as the results of Windows or other updates.
It would be good if you posted the solution that the support team find here, so that others can learn from it. Also tick Paul's answer as correct because it is a very useful link that can find resolution to a whole range of problems.
All the best
Ali :)
Unknown said:I also sent a request to the "support team", I am told I have to pay for a problem created by the SR update.
This is nonsense if the problem was caused by an update. Please send me a copy of the communication you have had with Technical Support where they told you that you will have to pay for this. You can email me at pfilkin@sdl.com If the problem has been caused by the update then we will always help you with or without a support contract.
Thank you
Paul Filkin | RWS Group
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I wasn't suggesting you give 'kudos' to anyone, but simply help for others with similar problems.
To answer your second point regarding paying for help, the link that Paul and I gave you leads to a specific form that will be read by a support team who provide FREE help only for licensing and installation issues. As your problem happened after installing Studio and is preventing you working normally, you need to include those facts when you ask for help via the form at https://gateway.sdl.com/webtocase. Then they will help you with NO charge. I'm sorry if we didn't explain that to you precisely enough but it does say at the top of the form '...If you do not have an active support contract and would like to contact support for issues other than installation and licensing then you can purchase a support contract...' which means the form is for free help for licensing and installation problems only.
Regarding your final sentence (thanks for the giggle [;)]), actually I'm not an SDL employee and nobody pays me when I try to help users to find solutions without having to go to the expense of a support contract. I'm just a long-term user of Studio and MultiTerm who enjoys helping other users, just like many of the others who help people, such as Nora and Jerzy.
When I do post and share solutions to others' issues with Studio or MultiTerm, I certainly don't do it just for 'kudos' though I must admit it gives me a buzz [:D]. I do it to help others with similar problems to find a solution as quickly as possible. So, finding solutions unpaid is its own reward and what's more it helps me grow in knowledge myself because, like all other 'expert users', I don't know everything and I wish to keep learning.
Please try to accept that all of we who have replied to you only want to help and if you just answer the questions we ask you, we would be more likely to be able to help you. We can't see what is on your computer and we can't guess what else is happening that could be triggering your problem.
So, please try that form telling them that your problem happened after installing Studio 2017 and is preventing you from working normally. They will then look at your issue free of charge.
Have a good evening,
Ali [:)]
I wasn't suggesting you give 'kudos' to anyone, but simply help for others with similar problems.
To answer your second point regarding paying for help, the link that Paul and I gave you leads to a specific form that will be read by a support team who provide FREE help only for licensing and installation issues. As your problem happened after installing Studio and is preventing you working normally, you need to include those facts when you ask for help via the form at https://gateway.sdl.com/webtocase. Then they will help you with NO charge. I'm sorry if we didn't explain that to you precisely enough but it does say at the top of the form '...If you do not have an active support contract and would like to contact support for issues other than installation and licensing then you can purchase a support contract...' which means the form is for free help for licensing and installation problems only.
Regarding your final sentence (thanks for the giggle [;)]), actually I'm not an SDL employee and nobody pays me when I try to help users to find solutions without having to go to the expense of a support contract. I'm just a long-term user of Studio and MultiTerm who enjoys helping other users, just like many of the others who help people, such as Nora and Jerzy.
When I do post and share solutions to others' issues with Studio or MultiTerm, I certainly don't do it just for 'kudos' though I must admit it gives me a buzz [:D]. I do it to help others with similar problems to find a solution as quickly as possible. So, finding solutions unpaid is its own reward and what's more it helps me grow in knowledge myself because, like all other 'expert users', I don't know everything and I wish to keep learning.
Please try to accept that all of we who have replied to you only want to help and if you just answer the questions we ask you, we would be more likely to be able to help you. We can't see what is on your computer and we can't guess what else is happening that could be triggering your problem.
So, please try that form telling them that your problem happened after installing Studio 2017 and is preventing you from working normally. They will then look at your issue free of charge.
Have a good evening,
Ali [:)]
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