TM not opening in Studio 2017 after SR update

Question

Uninstalled and reinstalled SDL Studio 2017. Created new TMs. Deleted previous TMs. Reset profile to VAL 0 as advised by a website. Tried as administrator. No positive result and still unable to open a TM for my file. Original error message was XXX.sdltm could not be opened and has been disabled. Has anybody found the solution ? Thanks.

Paul · Answer

I know you don't like to take advice from me Patrick Bouteculet so I won't suggest anything, but I don't think the advice from Kelly very sensible at all. I suggest, in the absence of anyone else giving you an answer that you log a case with the technical support team. I think you can consider this an installation issue. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option. 
 
Regards 
 
Paul

Jerzy Czopik · Answer

Well, you will reach sales people there, while the way suggested by Paul would lead you to the technical support, who is more likely to solve your problem. 
So I would suggest you try that way and let the help you need to reach you. The way you've chosen will not give you the help you need. 
In short words: help us to help you.

Paul · Answer

Unknown said: I also sent a request to the "support team", I am told I have to pay for a problem created by the SR update. 
 This is nonsense if the problem was caused by an update. Please send me a copy of the communication you have had with Technical Support where they told you that you will have to pay for this. You can email me at pfilkin@sdl.com If the problem has been caused by the update then we will always help you with or without a support contract. 
 Thank you

Paul · Answer

Hi Nora Díaz , you were spot on. I spoke to Vlad in support and he confirmed that the issues were two-fold: 
 
1. Moving TMs around outside of Studio so Studio didn't know where they were anymore, and 
2. Some general lack of understanding about how Studio works. Just needs a bit more experience after using T2007 for a long time 
 
There was nothing related to SR1 at all.

Jerzy Czopik · Answer

This could have been sorted out easily here. There are only few things necessary to know - and having the necessary information we would have been able to point the asker to the right solution. 
This again shows how important it is to help others to help you. If someone seeks help, it is a very good advice to describe the problem as precise as possible. Maybe you could insert a sort of a "prepost" in each empty field, when someone starts a topic here. There you could list all the necessary info we need here. Like product version, error message, steps taken and so on. 
Chaotic posting, not reacting to valid questions, giving stodgy answers and ranting all around the place are certainly not valid ways to get help. I admire you for all the patience you have, Paul. As you can certainly read in my answers, I have left this patience way behind me - and I do not regret there. Asker who cannot even answer a simple question from people willing to help do not deserve any help at all. 
 
Best regards, Jerzy

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TM not opening in Studio 2017 after SR update