Hi Nadia,

The first thing I would do is...

Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0

So the path would become this:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0_old

If you can't find this folder then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

This solution often resolves odd behavior that appears to be very localized and as such is currently not documented.

Hi Nadia,

Under the circumstances i would suggest you log a support ticket-

https://gateway.sdl.com/webtocase (choose installation issues)

This is always free for issues that are preventing you from working with Studio.

One of our IT engineers will then get in contact and take a look at this for you.

Hi Nadia,

I have just spoken to the technician that is dealing with the case and he mailed you this morning- If you did not get the mail, please check your spam settings.

Anyway- so we can get you up and running again- here is the reply (use Nr 1 workaround)

Hello, 

Thank you for logging your case with SDL Support. 

Please note that the issue you are dealing it is a bug logged as CRQ-8038 and the development team will include the fix in a future update. 

Until then in order to avoid the error message above, use the following workarounds: 

Workaround 1. Go to File > Options > Editor and disable the option Automatically re-open previously edited documents 

Workaround 2. Regression to Studio 2017 SR1 CU7 

Please let me know if the information above was helpful and if you require further assistance in this matter. 

Best regards, 

My apologies for the inconvenience