Unable to reinstall Trados Studio 2015

Question

Hi, 
 
 My Trados Studio 2015 didn't open, so I tried what I read on the forum (uninstall it with the removal tool, run a cleaning tool and reinstall it), but now I'm not able anymore to install Trados Studio. Please see below a screenshot of the error message. What should I do? I wanted to do what the error message says, but I don't know where I can find that log file... It's the second time I have issues with Trados Studio this month, I'm starting to get tired of it.

Thank you very much for your help in advance!

Paul · Answer

Hi Stephanie Nadeau , 
 
Why don't you just log a support case? There is no need to spend so much time trying to sort out an installation issue. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option. 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

Unable to reinstall Trados Studio 2015