DL Trados Studio has stopped working

Question

Hi, 
 SDL closes and the following message appears " SDL Trados Studio has stopped working". I followed all the steps in this link gateway.sdl.com/.../communityknowledge , except for contacting the SDL Gateway because I dont have permission for doing that. 
 Could you help me? Thank you

Paul · Answer

Hi Silvia Gentili , 
 
If you have tried the other solutions to no avail then you should contact support. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option. 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

DL Trados Studio has stopped working