Update:

Thank you so much for this solution. It worked immediately. After spending 4 hours uninstalling, installing, working with the SDL Freshstart app, this finally worked to let me change the languages. I only have to say how frustrating it is at times like these to work with Trados and these "quirks" that keep you running around in circles until you finally find the ONE person who can provide assistance.

Maarja Ora

The solutions are these, with only one new solution on the horizon:

1. completely uninstall Studio and make sure you remove all trace of it having been installed, then reinstall.
2. use the registry fix (really a simple fix)
3. wait for the upgrade to Trados 2021 which does not have this restriction for the Freelance version.  You have access to all the available languages, but can only create a multilingual project with a maximum of three language pairs.  So if you had one project from English into all five languages you would have to create two projects.

Hi Maarja Ora

I hope this is OK with you Paul Filkin

Addition to item 2...

If you're unsure of this process, you can contact installation help here:

installation and licensing help

Select 'Installation' from the 'Case type' dropdown menu and refer them to this thread to show what you have already discussed here. They can do the fix for you remotely via the internet.

Someone will help in the next day or two. Make sure you give your correct email address as this is how they will contact you.

All the best,

Alison Field

It's ok with me, but this doesn't really qualify as a support case for non-supported customers since there isn't a problem to fix.  So support may decline to help.

Hi Alison,

Thank you. Somebody from the support staff already contacted me this morning. Let's see if they can help me. 

Another possibility would be to return the licence and then reinstall the programme, I guess. 

Hi Maarja Ora

As Paul Filkin said in item 1., you'd have to remove every trace of the installation, which would include removing leftover entries from the registry. On older versions reinstalling would reset the languages but this isn't the case with Studio 2019.

Ali

Hi Alison,

A support person changed the registry, it took them a minute. However, the day after tomorrow I must change the languages again and must do it on my own. Somehow. I cannot Ask them every other day to do it for me.

Hi Maarja Ora

Hopefully seeing how quick and easy it is will give you the courage to do it yourself next time.

You can always make a back-up of the registry first before you do it, if you're feeling unsure.

At least you won't have to worry when Studio 2021 comes out.

All the best,

Ali

Thanks, Alison!

You're very welcome!

I hope you'll enjoy Studio 2021 as much as I do (I'm already using it, as a beta tester)

All the best,

Ali

Hi Alison,

I had to change the languages once again and adding "old" to the registry key you mentioned worked.

Today I had to change it again but search doesn't even find the key. I tried to reset the computer to an earlier date. Nothing works... What should I do now? The deadline is approaching and I cannot even start translating my file.

Hi Alison,

I had to change the languages once again and adding "old" to the registry key you mentioned worked.

Today I had to change it again but search doesn't even find the key. I tried to reset the computer to an earlier date. Nothing works... What should I do now? The deadline is approaching and I cannot even start translating my file.