Hi Matthias

It appears you are still using MultiTerm 2015, is there are reason you did not install the new Multiterm 2017?
(Freelance comes with Multiterm)

Hi Jesse,
thanks for your reply and suggestion. I had not updated to MultiTerm 2017 when upgrading to Studio 2017 because both relase notes and online help of Studio 2017 state that Studio 2017 is fully compatible with MultiTerm 2014, 2015 and 2017 termbases.

I have installed MultiTerm 2017 SR1 now, and I uninstalled and reinstalled Studio 2017. I have also reorganized the termbase in the new MultiTerm version.
However, this did not solve my problem.

Any modification (e.g. merging) of a termbase entry in the termbase view of Studio 2017 will still render the entry unusable or "invisible".

Any other hints or suggestions?

By the way: How can I "upgrade" this forum conversation to an actual trouble ticket with SDL?

Unknown said:

By the way: How can I "upgrade" this forum conversation to an actual trouble ticket with SDL?

Hi Matthias Lindner 

If you have a support contract then you don't log it in here at all, you do it through the Gateway in your MySDL Account.  If you don't have a support contract then you can log a case for installation issues, which this probably doesn't qualify for, using this link:

gateway.sdl.com/liveagentlicensing

You have two options:

1. Submit a case using a webform
2. Use live chat to get a licence reset

You would use the first option if your case qualified.

So we can try and figure out the problem in here.  The first thing is to make sure you have the latest versions of both Studio and Multiterm.  Your comment on the compatibility is irrelevant here because we are not talking about where the termbase came from.  The current versions are:

SDL Trados Studio 2017 SR1 - 14.1.6413.8
SDL MultiTerm 2017 SR1 - 14.1.2471.5

If you have these both installed and still have this problem can you advise whether you can edit the term in MultiTerm itself rather than through Studio?

Unknown said:

By the way: How can I "upgrade" this forum conversation to an actual trouble ticket with SDL?

Hi Matthias Lindner 

If you have a support contract then you don't log it in here at all, you do it through the Gateway in your MySDL Account.  If you don't have a support contract then you can log a case for installation issues, which this probably doesn't qualify for, using this link:

gateway.sdl.com/liveagentlicensing

You have two options:

1. Submit a case using a webform
2. Use live chat to get a licence reset

You would use the first option if your case qualified.

So we can try and figure out the problem in here.  The first thing is to make sure you have the latest versions of both Studio and Multiterm.  Your comment on the compatibility is irrelevant here because we are not talking about where the termbase came from.  The current versions are:

SDL Trados Studio 2017 SR1 - 14.1.6413.8
SDL MultiTerm 2017 SR1 - 14.1.2471.5

If you have these both installed and still have this problem can you advise whether you can edit the term in MultiTerm itself rather than through Studio?