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'Script error' preventing upload of documents in Studio 2017

Kay Hamdan

I've recently acquired Studio 2017 and so far have only uploaded a few trial documents to familiarise myself with it. I then deleted all my trial documents & TMs to start afresh, and cannot now upload anything - I get the message below.

I can't use it at all now. I'd be grateful for any suggestions.

 
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    Hi ,

    I think this should be sorted by running a Windows Repair on Studio, as follows:

    1. Close all SDL applications.
    2. Open the Control Panel:
      • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
      • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
      • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features.
    3. Click/highlight SDL Trados Studio 2017 SR1 and click Repair on the top toolbar (or right-click and select Repair from the dropdown menu).
    4. Restart Studio.

    If that fails, you should be able to cite this as an installation problem and get free help here:

    Fill in all the details required on the form and submit it. Make sure your email address is correct or nobody will be able to contact you.
     
    Hope this helps,
    All the best,
    Alison
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  • 0

    Hi ,

    I think this should be sorted by running a Windows Repair on Studio, as follows:

    1. Close all SDL applications.
    2. Open the Control Panel:
      • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
      • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
      • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features.
    3. Click/highlight SDL Trados Studio 2017 SR1 and click Repair on the top toolbar (or right-click and select Repair from the dropdown menu).
    4. Restart Studio.

    If that fails, you should be able to cite this as an installation problem and get free help here:

    Fill in all the details required on the form and submit it. Make sure your email address is correct or nobody will be able to contact you.
     
    Hope this helps,
    All the best,
    Alison
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